Bradley Davis

• Call center role maintaining customer relations.
• Generating sales and upselling to meet KPIs and sales expectations.
• Sourcing new potential clients and dealing with them personally to secure their business.
• Dealing with complaints and difficult customers daily.
• Generating spreadsheets and reports related to sales and business growth.

• High level of customer service responsibilities.
• Dealing with difficult customers and threatening situations regularly
• Store opening and closing responsibilities, including cash handling.
• Practicing responsible sale of alcohol, including ID checks and assessing and denying sales appropriately.
• Stocking and stock rotation duties.

• High level of supervisor responsibilities
• Opening and closing of the store including counting tills and resolving any variances.
• Ordering, receiving and merchandising of stock.
• Handing and resolving customer complaints and issues, incing denying sales in situations that may prove unfavorable for the wellbeing of an animal.
• High level of training in the pet/ animal industry.
• high level of customer service regarding pet health and nutrition.

• Product merchandising and stocking.
• customer service experience.

• Table waiting experience.
• Customer service experience.

• High level of responsibility for ensuring tours run safely and punctually.
• Rostering Staff.
• Administration work including Filing and data entry.
• Accounting duties including paying staff wages.
• Dealing with media and advertising of business.
• seeking development opportunities for business and new target audiences for our tours.

As tour guide:

• Acting from a script and improvising.
• Recalling historical events through script and personal research.
• Responsible for dealing with hassle clients and trespasses on site swiftly and discreetly.

• Customer service
• cash handling
• stock running and merchandising