Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Timeline
Generic

Bradley Keogh

Summary

Over 10 years of customer service experience

Reliable

Adaptable and self-motivated

Organised and timely

Excellent communication skills

Ability to work under pressure

Quick learner

Ability to work autonomously and within a team

Current Medium Rigid Drivers license

Effectively managed both front and back end of dealership in the service managers absence

Experience mentoring and supporting colleagues Ambitious

Experience in meeting monthly targets

Overview

12
12
years of professional experience

Work History

Spare Parts Manager/Service Advisor

Castlemaine Mitsubishi
07.2022 - Current
  • Customer service
  • Working towards and exceeding monthly KPIs
  • Day to day managing of the daily workshop operations
  • Ordering service parts and accessories, both for floor stock and service work requirements
  • Leading by example
  • Answering of phones and directing calls
  • Speaking with showroom guests
  • Handling of complaints and queries
  • Working towards and striving for high CSI results
  • Handling of parts and service warranty claims
  • Quarterly stock take

Sales consultant

Castlemaine Mitsubishi
06.2019 - 07.2022
  • Customer service
  • Working towards monthly KPIs
  • Frequent contact with leads & prospects
  • Creating shop fronts that may peak customer interest
  • Mentoring sales cadets
  • Building repour with customers
  • Creating contracts and deal packs
  • Finance accredited (now expired)
  • Working well within a small team

Shipper/Receiver

PANORAMA MOUNTAIN RESORT
01.2018 - 01.2019
  • Handling and delivering alcohol and food around the resort
  • Accepting and signing off on deliveries of food and alcohol
  • Snow clearing/Ice chipping and maintaining a safe footpath for guest and staff around the resort
  • Checking and maintaining that all bar and keg fridges are stocked up before leaving for the day
  • Assisting with inventory count of all liquor in each of the outlets across the mountain
  • Experience working within a warehouse and in a loading dock
  • Winter Season

Bitumen trainee

SPRAYLINE
01.2016 - 01.2018
  • Traffic Management
  • Acquired excellent communication skills
  • Driving and operating a variety of vehicles and machinery
  • Experience welding
  • Medium rigid and forklift licenses
  • Meeting all legal compliances
  • Completing and signing records
  • Setting and packing up job site signs

Night fill

Coles Supermarket
01.2016 - 01.2016
  • Customer service
  • Filling and restocking shelves
  • Unloading and organizing stock from deliveries
  • Lead filler

Team Member (Entertainment Department)

Target
01.2014 - 01.2015
  • Customer service
  • Handling of money
  • Opening and closing registers
  • Work autonomously
  • Set up displays of new items
  • In charge of opening and/or closing the entertainment department

Education

Queensland Certificate of Education - undefined

Alexandra Hills State High School
Alexandra Hills
01.2015

undefined

Catholic College
Bendigo
01.2012

Skills

  • Warehouse management
  • Purchasing strategies
  • Logistics planning
  • Demand forecasting
  • Stock control
  • Parts identification
  • Ordering parts
  • Customer service
  • Improving customer satisfaction
  • Forklift operation
  • Invoice processing
  • Inventory restocking
  • Staff training
  • Inventory management
  • Coordinating paperwork
  • Returns processing
  • Reviewing deliveries
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail

Hobbies and Interests

Recreational: Football (AFL), Snowboarding, Camping, Fishing, Golfing, Car modifications, Basketball, Motor bikes

Other: Trying new things, Travelling, Meeting new people

Accomplishments

Mitsubishi Sales Guild recipient 2020-2022

Mitsubishi “Diamond Aftersales” award recipient 2023-2025

Mitsubishi “Diamond Service” award recipient 2023-2025

Mitsubishi “Diamond Customer Service” award recipient 2023-2025

Century Batteries Incentive Tour recipient 2023-2025

Timeline

Spare Parts Manager/Service Advisor

Castlemaine Mitsubishi
07.2022 - Current

Sales consultant

Castlemaine Mitsubishi
06.2019 - 07.2022

Shipper/Receiver

PANORAMA MOUNTAIN RESORT
01.2018 - 01.2019

Bitumen trainee

SPRAYLINE
01.2016 - 01.2018

Night fill

Coles Supermarket
01.2016 - 01.2016

Team Member (Entertainment Department)

Target
01.2014 - 01.2015

Queensland Certificate of Education - undefined

Alexandra Hills State High School

undefined

Catholic College

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Bradley Keogh