BRADLEY WALTERS
Tamworth NSW,Australia
Summary
Operations Leader experienced in full P&L management, contract negotiation, and large-scale service delivery across HVAC, Fire, and Electrical portfolios. Enhanced service delivery standards and strengthened commercial performance through effective workforce planning and asset maintenance strategies across 500+ sites. Fostered strong customer relationships and led multidisciplinary teams to improve profitability and client retention.
Overview
14
14
years of professional experience
1
1
Certification
Work History
NSW Northern, Newcastle & Central Coast Area Manager
TVH
12.2025 - Current
- Lead $19M+ regional operation with full P&L accountability across All Trade services.
- Direct leadership oversight of 50+ technicians, supervisors and operational support staff.
- Implemented workforce expansion strategy to accommodate rapid growth across multiple regions.
- Strengthened contract performance frameworks, enhancing SLA compliance and service delivery outcomes.
- Led CPI reviews and commercial negotiations, safeguarding margins and increasing contract profitability.
National Operations Manager
TVHi
10.2024 - 12.2025
- Led operational governance across 900+ managed sites nationally, overseeing asset lifecycle performance, compliance and service delivery standards.
- Oversaw national service delivery operations across multiple states supporting major FM clients.
- Standardized operational processes nationally to enhance efficiency and ensure reporting consistency.
- Improved margin performance through pricing structure reviews and cost optimization initiatives.
- Introduced workforce planning models that enabled scalable national growth.
- Enhanced executive KPI reporting and governance visibility to strengthen accountability and decision-making.
Key Customer Account & Business Development Manager – NSW & ACT
TVH
06.2024 - 10.2024
- Expanded portfolio revenue through proactive relationship management and solution-based selling.
- Negotiated contract renewals and pricing adjustments, achieving favorable terms that maximized revenue potential.
- Enhanced long-term client retention and service performance through targeted relationship-building initiatives.
- Managed strategic FM and government accounts across NSW & ACT, enhancing client satisfaction and loyalty.
Northern NSW Area Manager
TVH
09.2022 - 06.2024
- Managed $9M+ regional portfolio with 20+ staff.
- Strengthened financial performance through effective budgeting, forecasting, and cost controls, leading to improved resource allocation.
- Enhanced operational efficiency through workflow optimization and structured planning, resulting in streamlined processes.
- Boosted employee engagement and established leadership development pathways, fostering a culture of growth and retention.
Regional NSW/ACT Account Manager
TVH
08.2021 - 09.2022
- Strengthened client relationships, leading to increased retention rates and identification of expansion opportunities.
- Managed preventative and reactive maintenance portfolios across NSW & ACT, ensuring service quality and client satisfaction.
- Maintained SLA compliance while streamlining reporting processes for enhanced accountability.
Service Supervisor
TVH
05.2019 - 09.2022
- Supervised technical teams delivering HVAC, Electrical & Fire maintenance services.
- Implemented safety and compliance programs to enhance operational risk management.
- Enhanced service delivery standards and increased technician productivity.
Service Technician
Premiair Electrical & Refrigeration
12.2011 - 05.2019
- Executed installation, preventative maintenance, and fault diagnosis for HVAC and electrical systems, ensuring optimal functionality and client satisfaction.
- Cultivated strong client relationships through prompt service and technical expertise, enhancing customer loyalty and trust.
- Installed and repaired electrical systems in residential and commercial settings.
- Conducted regular maintenance on refrigeration units to ensure optimal performance.
- Diagnosed faults in electrical and refrigeration equipment using specialized tools.
Education
Certificate 4 - Certificate IV Workplace Health And Safety
Strategic Corporate Training
Newcastle, NSW07-2021
Certificate 4 - Certificate IV Leadership & Management
TAFE NSW
Tamworth, NSW02-2020
Certificate 2 - Certificate II Fire Detection And Controls
Axiom Compliance
Newcastle01-2020
Certificate 2 - Certificate II in Fire Protection I&T
Axiom Compliance
Newcastle, NSW01-2020
Certificate 3 - Certificate III Electrotechnology Electrician
TAFE NSW
NSW12-2019
Certificate 3 - Electrotechnology Air-Conditioning & Refrigeration
TAFE NSW
NSW07-2013
School Certificate -
Tamworth High School
Tamworth, NSW11-2011
Skills
- P&L management
- Contract negotiation
- Customer management
- Business development
- Operations
- Workforce planning
- Operational governance
- Service standards
- Systems and software expertise
- Team leadership
- Employee training
- Staff development
- Effective communication
- Asset management
- Project management
- Data analysis
- Budget forecasting
- Event planning and management
- Facility maintenance
- Building safety codes
- Compliance with Australian Standards
References
Kane Adams
Southern NSW Operations Manager (TVH) - kadams@tvhs.com.au - 0499 778 070
Suzi Felton
Workplace Operations Director (JLL - NSW Police Account) - Suzi.Felton@ap.jll.com - 0409 986 537
Justin Johns
Senior Facilities Manager - (BGIS - NSW DCJ) - justin.johns@apac.bgis.com - 0437 688 508
Certification
- Certificate IV – Workplace Health & Safety, Strategic Corporate Training, 2021, BSB41419
- Certificate IV – Leadership & Management, TAFE NSW, 2020, BSB42015-01V04
- Certificate II – Fire Detection & Control Indicating Equipment, Axiom, 2020, CPPFES2029A
- Certificate II – Fire Protection Inspection & Testing, Axiom, 2020
- Certificate III – Electrotechnology Electrician, TAFE NSW, 2019, UEE30811
- Certificate III – Air-Conditioning & Refrigeration, TAFE NSW, 2013, UEE32211
Key Executive Capabilities
- Regional & National Operations Leadership
- Full P&L Accountability ($15M+ Portfolio)
- Leadership of 50+ Multi-Disciplinary Staff
- Contract Performance & Commercial Negotiation
- Business Growth & Strategic Client Development
- Operational Scaling & Workforce Planning
- Margin Improvement & Cost Optimization
- WHS Governance & Risk Management
- Asset Lifecycle & Maintenance Strategy (PPM & Reactive)
- Executive Reporting & KPI Performance Management
Timeline
NSW Northern, Newcastle & Central Coast Area Manager
TVH
12.2025 - Current
National Operations Manager
TVHi
10.2024 - 12.2025
Key Customer Account & Business Development Manager – NSW & ACT
TVH
06.2024 - 10.2024
Northern NSW Area Manager
TVH
09.2022 - 06.2024
Regional NSW/ACT Account Manager
TVH
08.2021 - 09.2022
Service Supervisor
TVH
05.2019 - 09.2022
Service Technician
Premiair Electrical & Refrigeration
12.2011 - 05.2019
Certificate 4 - Certificate IV Workplace Health And Safety
Strategic Corporate Training
Certificate 4 - Certificate IV Leadership & Management
TAFE NSW
Certificate 2 - Certificate II Fire Detection And Controls
Axiom Compliance
Certificate 2 - Certificate II in Fire Protection I&T
Axiom Compliance
Certificate 3 - Certificate III Electrotechnology Electrician
TAFE NSW
Certificate 3 - Electrotechnology Air-Conditioning & Refrigeration
TAFE NSW
School Certificate -
Tamworth High School