Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Troy James Terrill

Barnsley

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning, problem solving and operational efficiency.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Operations Manager Newcastle and Central Coast (Commercial)

J R Richards and Sons (Waste and Recycling)
01.2022 - Current
  • Manage daily commercial operations for Waste and Recycling with a fleet consisting OHL, Rearloader, Hooklift/RORO and Hiab.
  • Organizing Run Allocation, Scheduling and Optimize run routes for Waste collection and disposal in Newcastle/Central Coast.
  • Proficient with CRM systems.
  • Monitor KPIs and Monthly P&Ls.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new employees to fulfill Waste and Recycling collections
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Great knowledge of Work, Health and Safety practices.
  • Great knowledge of NHVR and Fatigue Management requirements.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted Sales Reps with potential new customers and pricing.
  • Reported issues to higher management with great detail.
  • Confident with Fleet systems ( J Track, Blackmoth and Fleetmax )
  • Great strength in daily Problem Solving with Fleet, Drivers and Scheduled services.
  • Great communication skills between Employees and Management.
  • Great knowledge of Microsoft Office, Excel and Word.

Driver

J R Richards and Sons (Waste and Recycling)
01.2015 - 01.2022
  • Hiab Driver - Loading and Unloading of 4.5m, 3m, 1.5m bins with deliveries and removals on Central Coast, Port Stephens, Upper Hunter and Lower Hunter.
  • Forklift Driving - Loading and Unloading of truck.
  • Repair and Maintenance of 4.5m, 3m, 1.5m, 1100, 660 and 240 litre bins.
  • Sideloader Driver - Servicing 240 litre bins.
  • Rearloader Driver - Servicing 1100, 660 and 240 litre bins.
  • Hook Driver(RORO) - Deliveries and removals of 30m, 20m, 15m, 10m, 6m and 4m bins.
  • Inductions at Onesteel, Port Waratah Coal Services, Orica and Centenial Coal.
  • Great knowledge of Newcastle lower hunter, Upper hunter, Port Stephens and Central Coast.

Storeman/Driver

Health Share Services NSW (Warehousing)
01.2013 - 11.2015
  • Acting Team Leader (2 Years+)
  • Forklift – Loading and Unloading
  • Receiving – Inward goods & Outwards goods
  • Toll & TNT connotes and Manifests
  • Orical – Computer program
  • Paperless picking system scanners
  • Cycle Counting
  • Stock Control & Stocktake
  • Multi-drop deliveries in Heavy Rigid Truck (Upper/Lower Hunter, Manning)
  • General House Keeping

Storeman

One Steel – (Wire Store Casual Contract)
07.2012 - 01.2013
  • Forklift – Loading and Unloading
  • Receiving – Inward goods & Outwards goods
  • S.A.P. – Computer program
  • Internal Picking Production
  • Cycle Counting
  • Stock Control
  • Deliveries in Light Rigid Truck
  • General House Keeping

Store person

Schneider Electric (Transformer Division Casual)
10.2010 - 06.2012
  • Receiving & Despatching
  • Loading and Unloading incoming and outgoing product. (TRUCKS)
  • Production Picking
  • Cycle Counting
  • Stock Control
  • Crating of large products
  • Forklift - 15 tonne, 4 tonne, 2.5 tonne, side winder fork
  • Pick up and drop off with Medium Rigid truck
  • Computer skills (SAP & STARTRACK)
  • Use of overhead crane
  • General House Keeping
  • Picked stock according to order sheets and prepared for transport.
  • Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.

Warehouse Manager/Store person

Laffort Aus (Specialised wine technology company)
10.2009 - 09.2010
  • Office Administration – Customer Orders
  • - Invoicing
  • - Computer Skills Microsoft Excel.
  • Receiving & Despatching with Startrack.
  • Delivery – Medium Rigid Truck Multi Drops
  • Forklift - Loading and unloading of Truck Trailers
  • Quality Control & Stock Control
  • Cleaning and Maintenance of Warehouse
  • Cleaned and maintained warehouse in compliance with OHS safety standards.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.

Forklift/ Truck Driver/ Process Worker

Bartter Enterprises Pty Ltd (Chicken and turkey processing)
01.2002 - 01.2009
  • Loading and unloading of Truck Trailers
  • Forklift Driving
  • Bobcat Driving
  • OH&S Officer of Live Bird Dock
  • Cleaning
  • Operation of Machinery

Education

Year 10 School Certificate -

Parkes High School
Parkes, NSW
01.1990

Year 12 HSC Certificate - undefined

Parkes High School
Parkes, NSW
01.1993

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training and Management
  • Policies and procedures implementation
  • Performance monitoring
  • Maintaining compliance
  • Customer relationship management
  • Schedule management

Certification

  • HR Class License
  • Bobcat and Forklift Ticket
  • Work safe Accredited OH&S Consultation Course
  • Certificates in Phone Techniques and Sales
  • Fire Training Certificate
  • Shift Materials Safely using manual Handling Methods (Work safe accredited)
  • Work Safely at Heights (Work safe accredited)
  • White Card Induction
  • Alcholizer Tester Accredited

Hobbies and Interests

Surfing, Rugby Union, Cricket, Fishing, Golf, Outdoor Activities

Timeline

Operations Manager Newcastle and Central Coast (Commercial)

J R Richards and Sons (Waste and Recycling)
01.2022 - Current

Driver

J R Richards and Sons (Waste and Recycling)
01.2015 - 01.2022

Storeman/Driver

Health Share Services NSW (Warehousing)
01.2013 - 11.2015

Storeman

One Steel – (Wire Store Casual Contract)
07.2012 - 01.2013

Store person

Schneider Electric (Transformer Division Casual)
10.2010 - 06.2012

Warehouse Manager/Store person

Laffort Aus (Specialised wine technology company)
10.2009 - 09.2010

Forklift/ Truck Driver/ Process Worker

Bartter Enterprises Pty Ltd (Chicken and turkey processing)
01.2002 - 01.2009

Year 12 HSC Certificate - undefined

Parkes High School

Year 10 School Certificate -

Parkes High School

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Troy James Terrill