BRADYN CANERIS
Hobart
Summary
Enthusiastic worker eager to contribute to outcomes through hard work, attention to detail and excellent interpersonal skills. Motivated to learn, grow and excel in any professional capacity.
Overview
12
12
years of professional experience
Work History
Service Officer
Concentrix For Services Australia (Family Line)
07.2022 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Provided crisis intervention services for clients experiencing acute mental health, domestic violence or substance abuse issues.
- Provided exceptional customer support, leading to increased client outcomes.
- Performed regular training sessions for development and skills enhancement.
- Implemented new service strategies that resulted in reduced response times for customers.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Tutor
Superprof
03.2021 - 06.2022
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
- Met with students and discussed educational goals and expectations.
- Taught students remotely via pre-recorded and live video sessions.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Coordinated parent meetings, discussing student progress and developing individualized solutions to areas of concern.
- Created special handouts, study guides and enrichment materials to boost student knowledge.
- Motivated students towards learning and studying to build self-confidence.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
- Supported students with helpful study habits and exam strategies.
- Worked with students in classrooms or home environments to provide educational support.
Car Park Attendent/Service Officer
Secure Parking
02.2020 - 03.2021
- Provided parking instructions to customers to maintain efficient vehicle flow.
- Evaluated parking lot and parking scheme to promote optimal utilization of area.
- Lifted, positioned and removed barricades to open or close parking lot areas.
- Collected parking fees from customers based on charges for amount of time parked or standard lot fee.
- Kept facilities clean, neat and organized
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items and trash from customer areas.
- Operated cash register to record all transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Car Park Attendant/Security Control Room Operator
Point Parking
10.2019 - 01.2020
- Operated and monitored complex control room camera camera equipment, screens, computers and boom gate technology.
- Submitted data entry and customer charges.
- Calculated parking charges and monitored vehicles for protection and ease.
- Fixed technical errors, removed safety hazards and cleaned rubbish.
- Controlled and guided traffic to ensure safety and space efficiency.
- Answered intercom, email and phone questions and provided information about parking inquiries
Cashier Supervisor
Coles
03.2012 - 01.2019
- Answered questions about store policies and concerns to support positive customer experiences.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Operated cash register to record all transactions accurately and efficiently.
- Processed payments, monitored reward accounts and resolved service concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reviewed weekly sales ads and monitored price changes.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Diploma In Alchohol And Other Drugs (Current)
Hader Institute
Bachelor of Arts - International Relations And Literature
Griffith University
Southport, QLD2020
High School Diploma -
Benowa High
Gold Coast2011
Skills
- Complaint resolution
- Risk Assessment
- Intervention Planning
- Records Management
- Crisis Intervention
- Service planning
- Domestic Violence Training
- Substance Abuse Expertise
- Service standard compliance
- Professional telephone demeanor
- Creative problem solving
- Technical Support
- Writing
- Tutoring
- Verbal and written communication
- Multitasking and Prioritization
- Data Entry and Database Software
- Research and Data Analysis
- Computer Proficiency
- Documentation and Reporting
References
Concentrix - Team Leader
Janelle: 0432597802
Point Parking - Manager
Dion: 0432027214
Timeline
Service Officer
Concentrix For Services Australia (Family Line)
07.2022 - 01.2024
Tutor
Superprof
03.2021 - 06.2022
Car Park Attendent/Service Officer
Secure Parking
02.2020 - 03.2021
Car Park Attendant/Security Control Room Operator
Point Parking
10.2019 - 01.2020
Cashier Supervisor
Coles
03.2012 - 01.2019
Diploma In Alchohol And Other Drugs (Current)
Hader Institute
Bachelor of Arts - International Relations And Literature
Griffith University
High School Diploma -
Benowa High
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