Braith Thomas
Summary
Proven leader at Red Rooster, adept in enhancing team productivity and customer satisfaction through exceptional problem-solving and customer service skills. Streamlined operations, achieving significant accuracy in financial transactions.
Overview
5
5
years of professional experience
Work History
Team Member/ Shift Supervisor
Red Rooster
Tamworth, NSW
03.2019 - Current
- Promoted to Shift Supervisor December 2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimising discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Checkout Team Member
Woolworths Group
Tamworth, NSW
05.2023 - 08.2023
- Established rapport with customers through genuine interaction, creating a welcoming and comfortable atmosphere at the checkout.
- Reduced wait times for customers with swift and precise cash handling during busy periods.
- Handled high volumes of transactions with a focus on accuracy, reducing discrepancies in daily cash reconciliations.
Education
High School Certificate -
Oxley High School
North Tamworth, NSW11.2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Cash Handling
- Cleaning
- Workplace Safety
Timeline
Checkout Team Member
Woolworths Group
05.2023 - 08.2023
Team Member/ Shift Supervisor
Red Rooster
03.2019 - Current
High School Certificate -
Oxley High School