Michelle Rossouw
Wyoming,NSW
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
7
7
years of professional experience
Work History
Shift Supervisor and Team Member
Jimmys Smash Burger
05.2023 - Current
- Responsibilities:
- Opening and Closing restaurant
- Supervising and training junior staff
- Stock take
- Receiving orders
- Daily food preparations
- Preparing and running food orders
- Assisted with product cost analysis
- Operating frier and grill
- Cleaning grill
- General cleaning
Barista and Front of House Manager
Tatoe Kings
10.2022 - 05.2023
- Responsibilities:
- Developing and implementing new systems to optimize efficiency and efficacy of day to day running of restaurant
- Implementing procedures for consistent customer experience
- Customer complaints, feedback and issuing refunds
- Collaborating with chef on special/seasonal menu items
- Menu and social media photos
- Opening and closing restaurant
- Training new staff
- Delegating tasks
- Ordering coffee, milk, drinks and FOH supplies
- Receiving products ordered
- Helping out in kitchen and preparing food
- Greeting and seating customers
- Taking and placing orders
- Making coffees
- Serving food and beverages
- Taking cash and EFTPOS payments
- Cleaning and clearing tables
Team member
KFC
04.2020 - 06.2022
- Responsibilities:
- Greeting and seating customers
- Taking and placing orders at FOH and drive-thru
- Taking cash and EFTPOS payments
- Stocking drinks fridge and packaging supplies
- Food preparations
- Using deep frier
- Customer complaints
- General cleaning
Waitress and café all-rounder
The Cove Café
09.2018 - 02.2020
- Responsibilities:
- Greeting and seating customers
- Taking and placing orders
- Preparing beverages
- Serving food and beverages
- Taking cash and EFTPOS payments
- Verifying age for alcoholic beverages
- Clearing tables
- General cleaning
Barista and Front of house
Annie Kim’s Cafe
01.2017 - 05.2018
- Responsibilities:
- Greeting customers
- Taking orders Cash and EFTPOS payments
- Running orders
- Making coffee
- Daily milk order
- Assisting with food preparations and baking
- Writing menu board and weekly specials
- General cleaning
Education
Certificate III - Beauty Therapy
Central Coast Community Collage
Ourimbah, NSW08.2022
Certificate - Barista
Secondary Tertiary Alignment Resource
New Plymouth, NZ02.2017
Skills
- Customer-Oriented
- Cash Handling Expertise
- Delegation Skills
- Problem Solving
- Customer Service
- Effective Communication
- Attention to Detail
- Staff Education and Training
- Staff Supervision
- Professional Appearance
hobbies
I love being creative in many different ways. I'm particularly passionate about baking and creating new recipes, as well as fashion design, sewing and crafting.
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Timeline
Shift Supervisor and Team Member
Jimmys Smash Burger
05.2023 - Current
Barista and Front of House Manager
Tatoe Kings
10.2022 - 05.2023
Team member
KFC
04.2020 - 06.2022
Waitress and café all-rounder
The Cove Café
09.2018 - 02.2020
Barista and Front of house
Annie Kim’s Cafe
01.2017 - 05.2018
Certificate III - Beauty Therapy
Central Coast Community Collage
Certificate - Barista
Secondary Tertiary Alignment Resource