Summary
Overview
Work History
Education
Skills
hobbies
Languages
Timeline
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Michelle Rossouw

Wyoming,NSW

Summary

Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

7
7
years of professional experience

Work History

Shift Supervisor and Team Member

Jimmys Smash Burger
05.2023 - Current
  • Responsibilities:
  • Opening and Closing restaurant
  • Supervising and training junior staff
  • Stock take
  • Receiving orders
  • Daily food preparations
  • Preparing and running food orders
  • Assisted with product cost analysis
  • Operating frier and grill
  • Cleaning grill
  • General cleaning

Barista and Front of House Manager

Tatoe Kings
10.2022 - 05.2023
  • Responsibilities:
  • Developing and implementing new systems to optimize efficiency and efficacy of day to day running of restaurant
  • Implementing procedures for consistent customer experience
  • Customer complaints, feedback and issuing refunds
  • Collaborating with chef on special/seasonal menu items
  • Menu and social media photos
  • Opening and closing restaurant
  • Training new staff
  • Delegating tasks
  • Ordering coffee, milk, drinks and FOH supplies
  • Receiving products ordered
  • Helping out in kitchen and preparing food
  • Greeting and seating customers
  • Taking and placing orders
  • Making coffees
  • Serving food and beverages
  • Taking cash and EFTPOS payments
  • Cleaning and clearing tables

Team member

KFC
04.2020 - 06.2022
  • Responsibilities:
  • Greeting and seating customers
  • Taking and placing orders at FOH and drive-thru
  • Taking cash and EFTPOS payments
  • Stocking drinks fridge and packaging supplies
  • Food preparations
  • Using deep frier
  • Customer complaints
  • General cleaning

Waitress and café all-rounder

The Cove Café
09.2018 - 02.2020
  • Responsibilities:
  • Greeting and seating customers
  • Taking and placing orders
  • Preparing beverages
  • Serving food and beverages
  • Taking cash and EFTPOS payments
  • Verifying age for alcoholic beverages
  • Clearing tables
  • General cleaning

Barista and Front of house

Annie Kim’s Cafe
01.2017 - 05.2018
  • Responsibilities:
  • Greeting customers
  • Taking orders Cash and EFTPOS payments
  • Running orders
  • Making coffee
  • Daily milk order
  • Assisting with food preparations and baking
  • Writing menu board and weekly specials
  • General cleaning

Education

Certificate III - Beauty Therapy

Central Coast Community Collage
Ourimbah, NSW
08.2022

Certificate - Barista

Secondary Tertiary Alignment Resource
New Plymouth, NZ
02.2017

Skills

  • Customer-Oriented
  • Cash Handling Expertise
  • Delegation Skills
  • Problem Solving
  • Customer Service
  • Effective Communication
  • Attention to Detail
  • Staff Education and Training
  • Staff Supervision
  • Professional Appearance

hobbies

I love being creative in many different ways. I'm particularly passionate about baking and creating new recipes, as well as fashion design, sewing and crafting.

Languages

English
Native or Bilingual
Afrikaans
Native or Bilingual

Timeline

Shift Supervisor and Team Member

Jimmys Smash Burger
05.2023 - Current

Barista and Front of House Manager

Tatoe Kings
10.2022 - 05.2023

Team member

KFC
04.2020 - 06.2022

Waitress and café all-rounder

The Cove Café
09.2018 - 02.2020

Barista and Front of house

Annie Kim’s Cafe
01.2017 - 05.2018

Certificate III - Beauty Therapy

Central Coast Community Collage

Certificate - Barista

Secondary Tertiary Alignment Resource
Michelle Rossouw