Golf
Brayden Henry
Cairns,QLD
Summary
Dynamic Department Manager with extensive experience at Woolworths Supermarket, excelling in inventory control and team management. Proven track record of enhancing customer satisfaction and achieving operational goals through strategic merchandising and effective problem-solving. Recognized for optimizing stock levels and fostering a high-performing team environment.
Professional in retail management with solid background in all department's and understanding the operations and process that goes with them all. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Very Adaptable to changing environments, ensuring consistent achievement of business goals as the business is always changing.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager (Relief)
Woolworths Supermarket
08.2025 - Current
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Lead online department ensuring we reached our daily/weekly goals
- Facilitated team meetings to drive communication and align on store objectives.
- Walk it Wednesday's were completed with accuracy with the department manager's
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Store Manager (Relief)
Woolworths Supermarket
05.2025 - 08.2025
- Led daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
- Developed employee schedules, balancing labor costs with operational needs.
- Resolved customer issues promptly, improving satisfaction.
- Helped lead VOT and achieved best in group
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Fresh Service Manager
Woolworths Supermarket
09.2024 - 04.2025
- Oversaw service operations to enhance customer satisfaction and streamline processes.
- Implemented quality assurance measures, ensuring adherence to service standards and protocols.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Managed inventory systems, optimizing stock levels to support uninterrupted service operations.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Fresh Con Manager
Woolworths Supermarket
12.2023 - 09.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Fresh Manager
Woolworths Supermarket
10.2022 - 12.2023
- Facilitated regular team meetings to communicate goals, progress, and best practices among staff.
- Increased overall customer satisfaction by implementing new strategies for fresh product display and inventory management.
- Worked closely with store leadership to develop and maintain budgets for the department, ensuring financial targets were consistently met or exceeded.
- Implemented new processes aimed at reducing waste within the department, including more accurate ordering procedures and better utilization of storage space for perishable items.
- Established clear goals for each team member within the department, fostering a sense of accountability that led to improved productivity levels overall.
Fresh Assistant Manager
Woolworths Supermarket
12.2020 - 10.2022
- Collaborated with team to enhance daily operational efficiency and streamline processes.
- Assisted in managing inventory levels, optimizing stock availability while minimizing excess inventory.
- Coordinated scheduling and task assignments for staff, improving workflow and productivity metrics.
- Developed a strong team of employees through regular training, performance evaluations, and feedback sessions.
- Increased employee productivity through strategic delegation of tasks and clear communication of expectations for each role.
Team Member
Woolworths Supermarket
08.2017 - 12.2020
- Assisted customers with inquiries, enhancing overall shopping experience.
- Stocked shelves and maintained product displays, promoting a visually appealing store environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
St Andrews Catholic College
Cairns QLD09-2017
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Online
- Inventory control
- Attention to detail
- Store operations
- Team management
- Employee scheduling
- Goals and performance
- Loss prevention
Certification
- Training - Food Safety Supervisor
- Cerfication- EPJ Training & Walkie Stacker Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Rugby League
Family & Friends
References
Kerrin Crawford - 0452120486
Paul Abbenbroek - 0407063788
Lauren Oxenham - 0400653147
Timeline
Assistant Store Manager (Relief)
Woolworths Supermarket
08.2025 - Current
Assistant Store Manager (Relief)
Woolworths Supermarket
05.2025 - 08.2025
Fresh Service Manager
Woolworths Supermarket
09.2024 - 04.2025
Fresh Con Manager
Woolworths Supermarket
12.2023 - 09.2024
Fresh Manager
Woolworths Supermarket
10.2022 - 12.2023
Fresh Assistant Manager
Woolworths Supermarket
12.2020 - 10.2022
Team Member
Woolworths Supermarket
08.2017 - 12.2020
High School Diploma -
St Andrews Catholic College
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