Breanna Grice

- Overseeing the smooth operation of a registered club including bar, restaurant and gaming services.

Customer experience

- ensuring member and customer satisfaction

-provide exceptional customer service

- addressing feedback and complaints to reach a resolution in line with company values

Leadership

- facilitating strong relationships and conflict resolution between both customers and staff members

- deescalating aggressive and confrontational customers calmly

Education and training

- Provide on the job training for new hires to ensure satisfactory performance

Compliance and safety

- ensure compliance with RSA and WHS (work health and safety)

Flexibility

-availability to work nights, weekends and public holidays