Breannah Davies
Greta,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Coles Supermarket
03.2023 - Current
- Delivered prompt service to prioritize customer needs.
- Operated cash registers and processed customer transactions accurately and efficiently.
- Greeted customers, answered questions, and provided assistance in a friendly and professional manner.
- Adapted to high-volume periods while maintaining a calm and positive demeanor.
Junior Kitchen Asisstant
Huntlee Tavern
10.2022 - 01.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Customer Service Team Member
KFC
08.2021 - 10.2022
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Trained new employees on company-specific policies, procedures and compliance guidelines.
- Adapted to high-volume periods while maintaining a calm and positive demeanor.
Education
Rutherford Technology High School
Rutherford, NSW12.2023
Skills
- Order and Refund Processing
- Payment Processing
- Cash Handling
- POS System Operations
Certification
- Statement of Attainment- First Aid Provider
- Statement of Attainment- WHS General Construction Induction Training (White Card)
Timeline
Customer Service Team Member
Coles Supermarket
03.2023 - Current
Junior Kitchen Asisstant
Huntlee Tavern
10.2022 - 01.2023
Customer Service Team Member
KFC
08.2021 - 10.2022
Rutherford Technology High School
- Statement of Attainment- First Aid Provider
- Statement of Attainment- WHS General Construction Induction Training (White Card)
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