Alyssa Romanovski
Brunswick West,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the fast food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dependable retail sales experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
1
1
year of professional experience
Work History
Customer Service Team Member
KFC Carlton
Carlton, Victoria
11.2021 - Current
- Worked collaboratively with 10+ team members in a faced paced working environment to effectively serve and pack customers orders
- Positive interactions upwards of 70 customers per hour including effective communication with individuals who weren't fluent in English
- Affective usage of the point-of-sales (POS) system and handling of cash and credit card transactions
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Appointed KFC Youth Foundation Ambassador in January 2021 due to raising more than $600 for charity which broke the store´s monthly charity donation record
Retail Assistant
Tarocash
Maribyrnong, VIC
11.2021 - 03.2022
- Informed customers of current store promotions to encourage additional sales purchases.
- Communication with customers through giving direction to products and styling in order to aid customer to find desired outfits
- Restocking and displayed merchandise by arranging in appealing ways to boost sales
- Achieved successful KPI targets
- Operating POS system and stock database system
- Balanced and organized cash register by handling cash, counting change
Education
Bachelor of Biomedicine -
University Of Melbourne
Parkville, VIC11.2024
High School Diploma -
Penleigh And Essendon Grammar
Keilor East11.2021
Skills
- Merchandise Receiving and Handling
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Upbeat and Positive Personality
- Merchandising and Display
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Sales Quota Achievement
- Responding to Difficult Customers
- Positive Attitude and Energetic
Timeline
Customer Service Team Member
KFC Carlton
11.2021 - Current
Retail Assistant
Tarocash
11.2021 - 03.2022
Bachelor of Biomedicine -
University Of Melbourne
High School Diploma -
Penleigh And Essendon Grammar
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