Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asha Holt

Caloundra,QLD

Summary

I demonstrate diligence to customer service with collaborative approaches to helping customers and building brand loyalty. I works quickly to understand and address diverse needs, and am focused on continuous professional growth and development of ever-improving skills in customer service.

Overview

3
3
years of professional experience

Work History

Customer Service Team Member

Woolworths Group
02.2023 - Current

· Manages cold items with precision, implementing a systematic approach to rotation, regular expiration date checks, and the removal of any substandard products to ensure product quality and safety.

· Engages effectively with customer inquiries, addressing questions with a knowledgeable and customer-focused approach.

· Provides attentive and courteous service to customers, demonstrating a commitment to meeting their needs and enhancing their overall experience.

Customer Service Cashier

Coles Group
11.2021 - 02.2023

· Provided exemplary customer service by efficiently scanning and packaging items.

· Managed inventory with a keen eye for detail, offering recommendations and suggesting alternative items to enhance the shopping experience.

· Assumed supervisory responsibilities for customer service on occasion, overseeing and optimizing service delivery.

· Effectively managed incoming calls and resolved customer issues, showcasing adept problem-solving skills and maintaining a high standard of customer satisfaction.

Waitress

The Giggling Goat Emporium Dicky Beach
11.2020 - 11.2021

· Provided courteous service to customers both at the till and during tableside interactions, ensuring a pleasant dining experience.

· Engaged proactively with customers, demonstrating effective communication skills and a commitment to meeting their needs.

· Maintained a pristine dining environment through the diligent cleaning of tables and dishes, contributing to an atmosphere of cleanliness and order.

· Skillfully prepared a variety of beverages

  • Upheld a high standard of cleanliness in the workplace environment to enhance overall hygiene and organization.
  • Thrived in a fast-paced work setting, adeptly managing responsibilities with efficiency and composure.
  • Collaborated seamlessly within a dynamic team, fostering a cooperative and results-driven work environment.

Education

High School Diploma -

Meridan State College
Meridan Plains 4551
12.2023

Skills

POS System Operation

Customer Service

Cash Handling

Strong Analytical and Problem Solving Skills

Calm Under Pressure

Teamwork and Collaboration

Order and Refund Processing

Hold a valid RSA certificate, demonstrating proficiency in responsible service of alcohol and adherence to regulatory guidelines

Certified in First Aid and CPR, equipped with essential life-saving skills to respond promptly and effectively in emergency situations

Punctuality and Reliability

Unwavering Dedication and Commitment

Leadership Skills

Timeline

Customer Service Team Member

Woolworths Group
02.2023 - Current

Customer Service Cashier

Coles Group
11.2021 - 02.2023

Waitress

The Giggling Goat Emporium Dicky Beach
11.2020 - 11.2021

High School Diploma -

Meridan State College
Asha Holt