Brenda Hapi
Armadale,Australia
Summary
Dynamic and results-oriented professional with a diverse background spanning administrative support, customer service, and education. Excelled at South Metropolitan TAFE by enhancing workflow processes and customer satisfaction. Renowned for exceptional office management and relationship-building skills. Proven track record of improving service delivery through innovative problem-solving and a commitment to professional development.
Overview
15
15
years of professional experience
Work History
Portfolio Support Officer
South Metropolitan TAFE
01.2019 - 07.2022
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Identified recurring issues among customers'' concerns, proposing product improvements based on this feedback for better user experience overall.
- Developed a comprehensive knowledge base, enabling faster response times for common support queries.
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Kitchen Technician
South Metropolitan TAFE
04.2017 - 01.2019
- Maintained safe work environments by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained well-organized work areas by consistently cleaning surfaces and organizing supplies.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Contributed to positive team atmosphere through effective communication with colleagues and supervisors.
- Transported food items from storage areas to kitchen for prepping.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
Pre-K Substitute Teacher
Randstad, Education
01.2008 - 01.2009
- Served as positive role model for students by maintaining high standards of professionalism and demonstrating consistent respect towards all members of the school community.
- Contributed to school-wide efforts promoting inclusivity and cultural awareness by integrating culturally responsive materials and perspectives into lessons plans.
- Established positive relationships with parents through regular communication, fostering a strong support system for student success.
- Provided individualized support to students with diverse learning needs, tailoring instruction to accommodate various learning styles.
- Facilitated cooperative learning experiences among students, promoting teamwork skills while reinforcing academic content mastery through peer collaboration.
- Enhanced classroom environment by incorporating stimulating visuals and hands-on activities for increased student engagement.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Certificate - Reception And Office Support
The Career Academy
Melbourne, VIC, Online09.2020
Skills
- Administrative Support
- Office Management
- Customer Relations
- File Maintenance
- Document Preparation
- File Management
- Relationship Building
- Office Administration
- Customer Service
- Attention to Detail
- Personable and Approachable
Timeline
Portfolio Support Officer
South Metropolitan TAFE
01.2019 - 07.2022
Kitchen Technician
South Metropolitan TAFE
04.2017 - 01.2019
Pre-K Substitute Teacher
Randstad, Education
01.2008 - 01.2009
Certificate - Reception And Office Support
The Career Academy
Similar Profiles
Haylee OrtonHaylee Orton
Training Beauty Therapist at South Metropolitan TAFE, Mandurah CampusTraining Beauty Therapist at South Metropolitan TAFE, Mandurah Campus
Sihak TengSihak Teng
Coursework at South Metropolitan Tafe, CarlisleCoursework at South Metropolitan Tafe, Carlisle
Karmen KingKarmen King
Barista/Kitchen Hand at South Metropolitan TAFE,Barista/Kitchen Hand at South Metropolitan TAFE,