Brett Taylor
Horsham,VIC
Summary
Dedicated customer service professional with strong multitasking and time management skills, committed to delivering positive and memorable experiences for every client. Proven ability to adapt quickly in dynamic environments while mastering new competencies. Recognized for exceptional interpersonal skills and a robust work ethic that fosters effective teamwork and independent performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Bunnings
Horsham, Vic
03.2013 - Current
- Performed quality control checks on all incoming goods.
- Followed company policies and procedures diligently relating to exchanges and returns.
- Participated in team meetings to discuss solutions for improving customer service standards.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Processed payments using cash registers and credit card machines.
- Assisted with training new employees in customer service protocols.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Tracked inventory levels to ensure sufficient supply of products.
- Oversaw the garden department, driving sales growth.
- Participated in OH&S committee to enhance workplace safety standards.
HRCC Road Crew
Horsham Rural City Council
Natimuk, Vic
01.2012 - 03.2013
- Adhered to local laws when performing tasks related to road construction or repairs.
- Maintained cleanliness of work site by removing debris from roadway surface.
- Installed traffic signs, guardrails, barricades, reflectors, and other safety devices.
- Followed all safety protocols while operating road crew equipment or vehicles.
- Assisted in the construction, repair, and maintenance of roads and highways.
- Performed daily inspections of road crew equipment and vehicles to ensure safe operation.
Gardening Service
Self Employed
Melbourne, Vic
01.2008 - 01.2012
- Advised customers on plant, flower or shrubbery care.
- Raked leaves, collected debris, and removed weeds from garden areas.
- Maintained accurate records of all services rendered including client information and payments received.
- Raked, mulched and composted leaves.
- Operated power tools such as mowers, edgers, blowers, trimmers.
- Collaborated with landscaping team members to ensure successful project completion.
- Maintained or repaired tools or equipment for safety and longevity.
- Responded promptly to customer inquiries regarding gardening services offered.
- Inspected irrigation systems for proper functioning and made necessary repairs when required.
- Observed safety precautions while performing tasks to prevent accidents or injuries.
- Trimmed flowers and cleaned flower beds.
- Transported tools, equipment, and supplies to job sites as needed.
- Assisted in the planting of various trees, shrubs, and flowers.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Applied fertilizers according to specifications provided by horticulturists.
- Instructed clients on proper care of their gardens after completion of work.
Education
Year 10 - High School
Moreland High School
Coburg, VIC12-1984
Skills
- Organization
- Complaint handling
- Customer focus
- Safety awareness
- Returns and exchanges
- Assertiveness
- Documentation
Affiliations
- Home Improvement
- Gardening
- Motor Bike Riding
Accomplishments
- Customer Service Recognition Awards
Certification
- HR Licence
- Car Licence
- Motorbike Licence
Personal experience with Disability
- I am a proud dad to a daughter who has a mild intellectual disabilty.
- Involved in Gardening projects with students at the Horsham Special School
References
References available upon request.
Timeline
Customer Service Team Member
Bunnings
03.2013 - Current
HRCC Road Crew
Horsham Rural City Council
01.2012 - 03.2013
Gardening Service
Self Employed
01.2008 - 01.2012
Year 10 - High School
Moreland High School