Emma Woodrow

I have worked at Coles as a customer service team member and supervisor for 4 years, during my time here I have:

• Assisted customers with inquiries and resolved issues promptly.
• Maintained knowledge of products and services to provide accurate information.
• Processed customer transactions efficiently using point-of-sale systems.
• Collaborated with team members to enhance overall customer experience.
• Handled customer complaints professionally, ensuring satisfaction and loyalty.
• Supported training initiatives for new team members on service protocols.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Cross-trained and backed up other customer service managers.