Brielle Miles
Prospect,SA
Summary
I have developed a profound enthusiasm for providing exceptional and compassionate patient care over the course of more than 15 years in the dental industry. I began my professional journey in customer service, which provided me with a solid foundation in the development of exceptional service and the cultivation of strong relationships. I gained valuable expertise and refined my skills in both clinical and office management as a result of my experience in dental assisting and administration. My extensive experience has allowed me to excel in practice management, where I now leverage it to lead my team, optimise operations, and guarantee a positive patient experience, as a result of my diverse background. I am able to represent the workplace with professionalism and care due to my dedication to excellence and my vibrant personal brand.
Overview
19
19
years of professional experience
Work History
PRACTICE MANAGER
SMART ORTHODONTICS
01.2022 - Current
- Managed the separation of Smart Orthodontics during a joint ownership split, which included the establishment of a new entity and the provision of updated contracts to the entire team
- Led and coordinated the design and development of the new Smart Orthodontics website, ensuring that it met all patient engagement and orthodontic information requirements
- Responsible for the implementation of a new financial system, successfully completing the transition from EziDebit to Denticare over the past 18 months
- Managed the complete project for our newly built practice at Stepney, including attending weekly meetings and handling all communication with architects, builders, and contractors pre, during and post-construction, ensuring smooth project execution
- As part of the merger and transition to the newly constructed Smart Orthodontics in Stepney, I oversaw the dismantling and closure of our Newton and CBD practices
- Ensured the seamless transition from Appollonia Nominee's to Smart Ortho Co Pty Ltd by establishing all new business systems, including IT (comms, computers, phones and internet), transitioning patient management software and finance providers, and managing patient communications
- Manage all HR functions, including hiring, executing business directions including redundancies, addressing complex staffing issues, and ensuring compliance with IR legislations
- Oversee the daily operations of the orthodontic practice at three locations (previously five), ensuring that high-quality patient care and efficient workflows are maintained
- Streamline operations by implementing and maintaining office systems, including patient scheduling, invoicing, and inventory management
- Ensure that the office operates efficiently and that patients receive the best possible treatment by coordinating the tasks of administrative staff, hygienists, and dental assistants
- Oversee the practice's financial systems, which includes invoicing, insurance claims, collections, and payroll
- Develop and oversee the practice's budget, identifying opportunities for cost savings or investment
- Supervise the development and approval of patient financial plans, payment schedules, and insurance details
- Ensure the formation of a cohesive and efficient team by onboarding and training employees
- Encourage a positive work environment and offer continuous leadership and assistance
- Address patient complaints and concerns in a professional and empathetic manner
- Formulate strategies to cultivate new patient relationships and preserve existing ones
- Oversee the use of OrthoTrac dental software systems for the purposes of all patient management and finances
- Ensure that dental equipment and supplies are maintained, purchased, and replaced in a suitable manner
- Address any software or equipment-related issues by collaborating with suppliers to troubleshoot technical issues
- Proficient in OrthoTrac Software, DentiCare & Ezidebit Finance, and Xero
PATIENT SERVICES COORDINATOR
HARLEY DAY SURGERY GROUP
08.2021 - 01.2022
- Supported in the closure and dismantling of two specialist dental clinics in Adelaide CBD and Kent Town as part of the merging and transition to the newly built Harley Dental and Harley Day Surgery in North Adelaide
- Worked closely with the practice manager to setup and implement procedures and protocols for Harley Dental and Harley Day Surgery
- Oversaw administration operations, managing the front desk alongside supporting and training new administration employees ensuring a smooth transition into the practice
- Oversaw all patient account administration, including processing Medicare and private health fund payments and ensuring accurate invoicing and finance information was provided
- Oversaw hospital admissions and made sure all processes were up to date and compliant
- Provided outstanding admissions and reception services, while maintaining attention to detail and confidentiality when handling all patient information
- Typed and formatted all specialist letters to referring practitioners
- Oversaw patient recall databases for all specialists ensuring continuity of treatment
- Contributed to a great workplace culture and providing professional and exceptional patient care while working in a dynamic, team-oriented atmosphere
- Confidently worked with and understood Oasis Dental Software and FYDO Medical Software
SENIOR ADMINISTRATION OFFICER/RECEPTIONIST
SMART ORTHODONTICS
05.2018 - 08.2021
- Leading and managing the front reception and administration team at our Adelaide Head Office which oversees all ten urban and rural clinics
- PA for two of our specialist Orthodontists, including managing patient referrals and correspondence processes, managing and organising internal and external meetings with specialists, including the Womens and Childrens Hospital and Craniofacial Unit, and diary management and scheduling
- Patient liaison including briefing patients on quotes, procedures and treatment plans
- Management of patient accounts and processes, including private health funds and medicare payments
- Management of patients files, including incoming referrals, medical documents, x-rays and other confidential patient information
- Management of the patient recall lists for all three orthodontists across all locations
SENIOR DENTAL ASSISTANT/RECEPTIONIST
SMART ORTHODONTICS
05.2018 - 08.2021
SENIOR DENTAL ASSISTANT
CITY GARDENS DENTAL
01.2015 - 01.2018
OFFICE MANAGER
HUME TRUCK TECHNICS
01.2012 - 01.2015
- My role as office manager involved managing telephone bookings and enquiries, processing accounts, cash and super payments, processing quotes and payroll, and working alongside closely related business roles to ensure the business administration was always in order and up to date
- My position here was highly regarded, and being the first point of contact via telephone, email or on-site arrival, I ensured that my organisation skills, presentation, professionalism and time management was always of the highest standard
CASUAL DENTAL ASSISTANT
DR ADAM ROSENBERG PERIODONTICS
01.2014 - 12.2014
DENTAL ASSISTANT/ RECEPTION
ALLIANCE DENTAL GROUP
01.2011 - 01.2012
MCDONALDS
01.2006 - 12.2010
Education
Diploma of Leadership in Healthcare Practice -
University of New England
12.2025
Intra-oral and Panoramic Radiography Skill Set -
Dental Assistants Professional Association
07.2020
Certificate 3 in Dental Assisting -
Tafe SA
09.2016
Certificate 3 in Aged Care and Home and Community Care -
Albury Wodonga Community College
02.2013
Certificate 2 in Flight Operations -
Aviation Australia
04.2011
Year 12 VCE -
Wodonga Senior Secondary College
Wodonga, VICSkills
- Excellent interpersonal and communication skills
- Goal orientated
- Building positive relationships with key stakeholders
- Prioritising tasks and meeting deadlines
- Able to effectively work individually and as a team
Attributes
- Outstanding interpersonal and communication skills
- Self-motivated, reliable and dedicated
- Outgoing and cheerful personality
- Particular in self-presentation
- Highly organised, punctual and methodical with strong attention to detail
- Strong time management and prioritisation skills
- Ability to work autonomously as well as part of a team
- Passionate and enthusiastic and always have a positive attitude
- A willingness to learn new skills and ability to grasp new skills and concepts quickly
References
References available upon request
Timeline
PRACTICE MANAGER
SMART ORTHODONTICS
01.2022 - Current
PATIENT SERVICES COORDINATOR
HARLEY DAY SURGERY GROUP
08.2021 - 01.2022
SENIOR ADMINISTRATION OFFICER/RECEPTIONIST
SMART ORTHODONTICS
05.2018 - 08.2021
SENIOR DENTAL ASSISTANT/RECEPTIONIST
SMART ORTHODONTICS
05.2018 - 08.2021
SENIOR DENTAL ASSISTANT
CITY GARDENS DENTAL
01.2015 - 01.2018
CASUAL DENTAL ASSISTANT
DR ADAM ROSENBERG PERIODONTICS
01.2014 - 12.2014
OFFICE MANAGER
HUME TRUCK TECHNICS
01.2012 - 01.2015
DENTAL ASSISTANT/ RECEPTION
ALLIANCE DENTAL GROUP
01.2011 - 01.2012
MCDONALDS
01.2006 - 12.2010
Intra-oral and Panoramic Radiography Skill Set -
Dental Assistants Professional Association
Certificate 3 in Dental Assisting -
Tafe SA
Certificate 3 in Aged Care and Home and Community Care -
Albury Wodonga Community College
Certificate 2 in Flight Operations -
Aviation Australia
Year 12 VCE -
Wodonga Senior Secondary College
Diploma of Leadership in Healthcare Practice -
University of New England
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