Summary
Overview
Work History
Education
Skills
Gardening, bush and beach walking along with renovating old furniture.
Timeline
Generic

Briony Neilson

Summary

With experience in both management and support roles, I have an understanding of both perspectives which enables me to communicate effectively both verbally and in writing.


Approaching all with an attitude of acceptance, I easily build rapport with most people.




Overview

20
20
years of professional experience

Work History

Manager Gardens Above & Beyond

Self Employed
10.2019 - Current
  • Managed and motivated employees using a strengths based approach
  • Identifying customer needs and working with them in a flexible way to achieve their garden goals
  • Planning and supervising garden projects including landscape designs, quoting, budgeting, ordering materials and the construction of quality landscapes
  • Maintained professional, organized, and safe environment for employees and customers
  • Communicating clearly and effectively with a broad range of people including clients, material suppliers and contractors

Parents Next Work Coach

GForce
04.2018 - 08.2019
  • Manage a caseload of parents and support them to identify their education and employment goals, and to develop and co-design their Participation Plan.
    • Support parents to undertake identified activities that will lead to the achievement of short term, medium term and long-term goals. This includes supporting participants in job search or activities to build employability, as well as facilitating access to volunteering opportunities or volunteer mentors depending on needs/goals.

Support Worker

Living Matter
01.2017 - 03.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Cleaner

Self Employed
09.2012 - 01.2018
  • Cleaned and sanitized bathrooms, kitchens and other similar areas to a high standard
  • Providing personalised cleaning as per each customers needs
  • Removed trash, debris and other waste materials from premises.
  • Excellent time management
  • Clear and courteous communication
  • Book keeping, tool maintenance, advertising and marketing for the business

Cleaner/assistant Manager

Lemonade Creek Cottages Lorne
02.2007 - 09.2012
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Taking bookings, greeting guests
  • Formulating staff duties lists
  • Ordering linen and other supplies
  • Communicating effectively including meeting client requests and enquires after arrival
  • Attention to detail when making beds and preparing cottages. Five star rating accommodation

Customer Service/barista

Ganesh Cafe & Mandala Art Studio
07.2004 - 02.2006
  • Maintained a clean and organized workspace
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Mentoring and teaching new staff members
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Inventory management to maintain adequate stock levels and reduce wastage.
  • Assisting cooks to prepare home made vegetarian food and drinks

Education

No Degree - Horticulture

City of Greater Geelong
Geelong
07.2019

Bachelor of Social Work - Social Work

Deakin University
Geelong, VIC
07.2018

Mental Health First Aid - Mental Health

Barwon Child Youth And Family
Geelong
07.2016

Graduate Certificate - Orff Community Music Education

Australian Catholic University Melbourne
Melbourne
12.2002

Diploma - Child Care

The Gordon Tafe
Geelong
12.2000

6mth Certificate - Welding/forging

RMIT
Melbourne, VIC
07.1994

Skills

  • Ability to work autonomously and with others
  • Time Management and planning
  • Problem-Solving
  • Empathy
  • Active listening
  • Observation capacity and record keeping
  • Creativity
  • Ability to provide constructive feedback
  • Conflict management
  • Self management

Gardening, bush and beach walking along with renovating old furniture.

Running my own business for the last few years does not leave a lot of extra time. However I do make time for walks on the beach and in the bush with my dog. During holiday time I like to revamp old furniture for myself or others.

Timeline

Manager Gardens Above & Beyond

Self Employed
10.2019 - Current

Parents Next Work Coach

GForce
04.2018 - 08.2019

Support Worker

Living Matter
01.2017 - 03.2019

Cleaner

Self Employed
09.2012 - 01.2018

Cleaner/assistant Manager

Lemonade Creek Cottages Lorne
02.2007 - 09.2012

Customer Service/barista

Ganesh Cafe & Mandala Art Studio
07.2004 - 02.2006

No Degree - Horticulture

City of Greater Geelong

Bachelor of Social Work - Social Work

Deakin University

Mental Health First Aid - Mental Health

Barwon Child Youth And Family

Graduate Certificate - Orff Community Music Education

Australian Catholic University Melbourne

Diploma - Child Care

The Gordon Tafe

6mth Certificate - Welding/forging

RMIT

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Briony Neilson