Brittany-Clare Mitchell-White

• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Reduced risks by maintaining clean and organised work environment.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Communicated with customers to promptly resolve complaints and address inquiries.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Greeted guests with friendly and professional acknowledgment to build rapport.
• Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
• Supported restaurant operations by assisting other servers during busy periods or covering shifts as needed.
• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns. I have had a number of regular customers express to me that they keep returning because of me.
• Trained new staff members on proper customer service and hospitality policies.

• This job is very similar to the cafe as it is within the same company.
• Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
• Serving/drink running at a wide range of events and functions ranging from small and intimate to large.
• Improved guest satisfaction by providing prompt and courteous service.
• Dealing with bookings of dinner guests and functions.
• Helping customers meet a resolution when they are dissatisfied or circumstances change.

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and their parents.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Managed inventory control, ensuring optimal stock levels for the most popular shoes and reducing excess merchandise.
• Controlled store inventory and reviewed cash handling and operations reports.
• Completed daily paperwork and computer entry of sales data as established by management.
• I offered hands-on assistance to customers with a cheery attitude to select the right size and style to best suit them.

• Cleaned and sanitised bathrooms, kitchens and other similar areas according to established protocols.
• Cleaned Bedding and made all beds.
• Cleaned all laundry as well as folding.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to ensure everything was completed within the timeframe given.

Early childhood Educator (Tuesday-Thursday) and Centre Cook (Monday, Friday)

• Worked within the EYLF guidelines to ensure quality education and care for children between the ages of 6 weeks and 6 years.
• Created strong bonds with the children and their families.
• Stepping in to the role of centre cook on Monday and Friday, I prepared healthy meals for the children of the centre using the appropriate health and safety protocols and followed the nutritional guidelines set for me. I also was responsible for making sure children with special dietary requirements had food that was both healthy for them and with no risk of cross contamination.