Themi Gounaris
Oakleigh South
Summary
Offering strong interpersonal skills and genuine interest in hospitality, eager to learn and grow in this environment. Brings foundational understanding of customer service and operational tasks. Ready to use and develop communication and organizational skills in sales assistant role.
Personable and positive individual well-qualified for role in hospitality. Possesses fundamental knowledge of customer service and operational procedures, with strong communication and organizational skills. Aims to deliver exceptional service and contribute to welcoming environment.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
Swordfish Grill
10.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on operational procedures and service standards.
- Streamlined order processing to enhance efficiency and reduce wait times.
- Collaborated with kitchen staff to ensure timely food preparation and quality control.
- Maintained cleanliness and organization of dining area to improve guest experience.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Handled customer inquiries and resolved complaints with professionalism and empathy.
Education
Bachelor of Science - Veterinary Science
University of Melbourne
Parkville, VIC12-2028
Skills
- Food preparation
- Cleaning and sanitizing
- Upselling strategies
- Housekeeping
- Event preparation
- Health code compliance
- Food safety
- Problem-solving
- Multitasking
- Time management
- Teamwork and collaboration
- Customer service
- Hospitality services
Languages
English
Native or Bilingual
Greek
Professional Working
Italian
Professional Working
Interests
- Cooking
- Outdoor Recreation
- Volunteering
- Gym Workouts
- Music
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Playing Sports
- Animal Care
Timeline
Hospitality Worker
Swordfish Grill
10.2022 - Current
Bachelor of Science - Veterinary Science
University of Melbourne