Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

BRITTANY ELLISON

Rowville,VIC

Summary

Enthusiastic management professional with over 10 years experience in hospitality and customer service. Previous roles have demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Passionate about delivering superior service to every customer.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Venue Manager

Mackie Cafe
06.2021 - Current
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Led and directed team members on effective methods, operations, and procedures.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducting team meetings and interviews for further staff training.
  • Managed phone and email correspondence for bookings and enquiries.

Holistic Health Coach

Self-Employed
08.2022 - Current
  • Empowered clients to take control of their own health by providing them with the knowledge and tools necessary for lasting change.
  • Facilitated coaching sessions to foster support among individuals pursuing wellness goals.
  • Designed and implemented social media strategies to align with business goals.
  • Enhanced brand awareness by creating engaging and shareable social media content.

Function Supervisor

Keystone Restaurant
04.2016 - 06.2021
  • Booked large groups for seminars, conferences and other events, providing best available room rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Coordinated schedules and timelines for events.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.

Fashion Retail Assistant

Tree Of Life
08.2018 - 02.2019
  • Communicated accurate information about promotions and products.
  • Organised store merchandise racks and displays to promote and maintain visually appealing environment
  • Answered customer questions regarding merchandise and pricing
  • Maintained a tidy and organised store environment to comply with cleanliness standards.

Floor Staff Member

Deganis Restaurant
09.2013 - 04.2016
  • Served food and beverages promptly with attention to customer needs.
  • Utilised communication with kitchen staff to deliver customer meals in a timely manner.
  • Cultivated warm relationships with regular customers.

Education

Bachelor of Health Sciences -

Deakin University
10.2019

Diploma of Mind Body Practitioner -

Mind Body Food Institute
08.2021

Cert IV- Hospitality & Frontline -

Silk Education
08.2017

High School Diploma -

Scoresby Secondary College
VCE
11.2015

Skills

  • Stock Management
  • POS Systems Operations
  • Floor Plans & reservations
  • Key Performance Indicators
  • Employee Development
  • Social Media Content
  • Mircosoft Word, Excel, Powerpoint

Certification

  • Current Responsible Service of Alcohol
  • 200hr Yoga teaching training certificate
  • Senior First aid certificate

References

  • Krysta Tzilantonis: +61416500484
  • Minh Chau: +61484843996
  • Tom Finlay: +61425887387
  • Breeze Hughes +61434213778



Timeline

Holistic Health Coach

Self-Employed
08.2022 - Current

Venue Manager

Mackie Cafe
06.2021 - Current

Fashion Retail Assistant

Tree Of Life
08.2018 - 02.2019

Function Supervisor

Keystone Restaurant
04.2016 - 06.2021

Floor Staff Member

Deganis Restaurant
09.2013 - 04.2016

Bachelor of Health Sciences -

Deakin University

Diploma of Mind Body Practitioner -

Mind Body Food Institute

Cert IV- Hospitality & Frontline -

Silk Education

High School Diploma -

Scoresby Secondary College

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BRITTANY ELLISON