Dirt bike riding
Gym
Bush walking
Camping
Brodie Pluschke
Robertson,QLD
Summary
Dedicated and adaptable with a strong retail background, now looking to transition into the criminal justice field with a focus on corrections and law enforcement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Sales Associate and Parts Interpreter
Team Moto Motorcycles
02.2014 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Diploma of Justice Studies - Criminal Justice
TAFE QLD
QLD07-2024
High School Diploma -
Toogoolawah State High School
Toogoolawah11-2001
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Reliability and punctuality
- Relationship building
- Complaint management
- Dispute mediation
- Honest and dependable
- Team cooperation
- Policy and procedure adherence
Certification
- First Aid Certification
- CPR/AED Certification
Interests
Timeline
Retail Sales Associate and Parts Interpreter
Team Moto Motorcycles
02.2014 - Current
Diploma of Justice Studies - Criminal Justice
TAFE QLD
High School Diploma -
Toogoolawah State High School
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