Bron Rose
Newcastle,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact organisations success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated mental health professional with a history of meeting organisations goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations as a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders and Aboriginal people.
Overview
35
35
years of professional experience
Work History
Service Manager Aboriginal Mental Health
Hunter New England Local Health District
09.2009 - Current
- develop quality improvement initiatives that are culturally responsive to meeting the mental health needs of Aboriginal people and their communities.
- Hire, train and supervise an Aboriginal clinical team to meet organisational goals.
- Develop and maintain positive relationships with Aboriginal consumers, families and their communities to build rapport and trust.
- Resolve consumer complaints in professional and timely manner.
- Met with consumers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with consumers and their communities to discuss service needs and develop effective and practical solutions.
- Coordinate with key stakeholders to maintain streamlined and productive workflow to reduce mental health crises for Aboriginal and Torres Strait Islander people.
- Implemented strategies to increase consumer service
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed organisational processes and procedures to boost consumer satisfaction and improve mental health and social emotional wellbeing outcomes.
- Maintain positive consumer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanor by staying calm when addressing distressed consumers and their families.
- Established team priorities, maintain schedules and monitored performance.
- Evaluated employee performance and convey constructive feedback to improve skills.
- Recruit, interview and hire employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost the organsations morale and promote employee retention.
Registered Nurse
Mid North Coast Local Health District
12.2007 - 09.2009
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
Enrolled Nurse
Mid North Coast Local Health District
01.2001 - 12.2007
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Enrolled Nurse
Hunter New England Local Health District
01.1989 - 01.2001
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Performed routine wound care and dressing changes on schedule.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Education
Bachelor of Nursing - Nursing
Southern Cross University
Lismore, NSWAdvanced Diploma of Government, Clinical Excellen - Governance
Clinical Excellence Commission
Sydney, NSW2010
No Degree - Certificate in Enrolled Nursing
Tafe Nsw
GunnedahSkills
- Honest and Trustworthy
- Reliable and Responsible
- Team Leadership
- Analytical Thinking
- staff Management
- Time Management
- Critical Thinking
- Quality Assurance
- Project planning & management
- Business Development
- Continuous Improvements
- Multitasking and Organization
Timeline
Service Manager Aboriginal Mental Health
Hunter New England Local Health District
09.2009 - Current
Registered Nurse
Mid North Coast Local Health District
12.2007 - 09.2009
Enrolled Nurse
Mid North Coast Local Health District
01.2001 - 12.2007
Enrolled Nurse
Hunter New England Local Health District
01.1989 - 01.2001
Bachelor of Nursing - Nursing
Southern Cross University
Advanced Diploma of Government, Clinical Excellen - Governance
Clinical Excellence Commission
No Degree - Certificate in Enrolled Nursing
Tafe Nsw
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