Bronlyn Golding
CAMERON PARK,NSW
Summary
Self-directed, resourceful, and professional Executive Assistant/Administration Assistant /Receptionist/ Customer Service Specialist. With passion for providing quality Customer Service, with excellent administration assistance and interpersonal skills. Holding main strengths in initiative, adaptability, innovation, dependability, and the determination to get a job done well within time parameters. Having have held diverse work roles and successes in Commercial Property, Telecommunications, Finance, Sales, Financial Services, Executive/Personal Assistant, Reception and Customer Service..
Overview
39
39
years of professional experience
Work History
Administration Assistant - CML Assistant
Retpro Management Group Pty Ltd
Glendale NSW
06.2024 - Current
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Collaborated with cross-functional teams to coordinate events that promoted community engagement and strengthened relationships among tenants.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
- Streamlined the leasing process for prospective tenants through efficient application review and documentation management.
- Collected rent and tracked resident payments and information in computer system.
Administration Assistant
Stockland Glendale Shopping Centre
Glendale NSW
02.2016 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Use of Sales Force, SAP, Share Point
- Leasing Assistance with DocuSign
- Responsible for Shopping Centre Website Updates
- Processing Gift Card Purchases via cash and EFTPOS
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Drafted agendas, recorded minutes, and generated documents to facilitate meetings.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported Marketing with promotions and contributed ideas for future activities
- Liaise with security personnel regarding centre incidents and reporting to Company Insurance of such incidents
- Updated and implemented a New Senior Rewards program
- Arranged and oversaw Seniors Club Christmas Movie activities and Seniors Festival Events
- Arranged Gumnut Friends Children’s Play Time for Shopping Centre.
Sales and Service Representative
Commonwealth Bank Call Centre
Newcastle NSW
08.2014 - 10.2015
- Respond to between 95 and 125 inbound telephone calls daily
- Assist Customers with banking needs
- Utilise every call as an opportunity to promote products and services that the Commonwealth Bank offer
- Completion and arrangement of Weekly Sales meetings
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Recipient of 25 Customer Compliments.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Maintained up-to-date knowledge of product and service changes.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
Sales Stylist
Taking Shape Myer
Charlestown NSW
10.2013 - 08.2014
- Provided prompt assistance to clients in the fitting room area, ensuring a seamless shopping experience and increased likelihood of sale completion.
- Boosted customer satisfaction by attentively listening to their needs and guiding them through product selections.
- Retail Sales
- Report Formulation
- Collaborated with team members to reach sales targets, fostering a supportive work environment that prioritized communication and teamwork.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Handled returns and exchanges professionally, ensuring positive experiences even during challenging situations.
- Visual Merchandising
- Coordination and MC Fashion Parades
Tele sales
Optus Business Centre
Mayfield West NSW
07.2013 - 10.2013
- Contact existing Customers to offer upgrades on Mobile and Broadband Plans
- (Using Sales Force)
- Manage allocated Clients and insure they are happy with service
- Renew Contracts and offer new services as they came to Market.
Store Administrator
Telstra Shop (Vita Franchise)
Jesmond NSW
07.2011 - 11.2011
- Reconciliation of Cash and Petty Cash along with Daily Banking
- Contract Management
- Shift Planning
- Streamlined inventory management processes for improved accuracy and reduced waste.tock Ordering and receipting (SAP)
- Administration Duties in a busy Retail outlet
- Coordinating repairs and services of Mobile devices
- Floor Management for effective/efficient service.
- Maintained accurate financial records, allowing management to make informed decisions based on up-to-date information.
Store Manager
Yes Optus
Glendale NSW
11.2009 - 07.2011
- Managing a successful high volume retail outlet with 17 Staff members
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Retail Store Administrator/ Assistant Manager
T Life (Telstra)
Kotara NSW
03.2008 - 11.2009
- Administration duties
- Payroll entry using People Soft
- Daily till and Banking preparation
- Stock Forecasting/ordering using SAP Ariba
- Stocktaking responsibilities
- Accounts payable
- Workplace Health and Safety Officer
- Effective Floor Management supervisor
- Staff Appraisals
- Visual Merchandising
- Recipient of 17 Customer Compliments.
Retail Sales Assistant
My Size Kotara
Kotara
08.2007 - 03.2008
- Assisting with the establishment of a new Retail Outlet
- Retail Sales
- Daily cash preparation/banking
- Maintaining Store Visual Marketing and Stocktaking (top outlet in Company).
Customer Service Advisor
Commonwealth Bank Call Centre
Newcastle NSW
07.2002 - 08.2007
- Branch call centralisation operator handling 150 inbound telephone calls per day
- Awarded in the top 100 CBA staff in 2004
- Relived in Assistant Team Leader Role
- Recipient of 37 Customer Compliments.
Personal Assistant to Managing Director
Price Williams Whyte
Newcastle NSW
02.2001 - 03.2002
- Dictaphone typing
- Booking Accommodation
- Insurance document preparation
- Diary Management/Appointment setting
- Coordinate Sales Meetings/Workshops and Training Courses.
Personal Assistant to Regional Manager
Westpac
East Maitland NSW
11.1989 - 12.1995
- Executive Assistance to Regional Manager
- Diary Management
- Accommodation/Travel Bookings/Car service cycle
- Coordination of Regional Meetings and Branch Visitation cycle
- Relief Staff Pool management and allocation
- Coordination of Regional Staff professional development and training courses
- Accounts Payable
- Collection of Regional Sales figures and Compilation of Regional Reports.
New Business Clerk/Accounts Clerk
AMP
01.1986 - 11.1989
- Administration Duties, processing business proposals
- Switchboard Operator
- Accounts Payable
- Insurance document preparation
- Reception duties.
Education
High School Diploma -
Whitebridge High School
Whitebridge, NSWVocational Certificate - Certificate 111 in Customer Contact - BSB30211
Commonwealth Bank Training
Sydney NSWVocational Training - Certificate 111 in Financial Services FNB30199
Commonwealth Bank Training
Sydney NSWSkills
- Customer Relations
- Spreadsheet Management
- Staff Management
- Report Generation
- Microsoft Excel
- Time Management
- Microsoft Office Suite
- Invoice Processing
- Database entry
- Microsoft Outlook
- Professional and mature
- Deadline-oriented
- Administrative Support
Training
- HLTAID001 Provide cardiopulmonary resuscitation 2022/ HLTAID003 Provide first aid 2023.
- HLTAID002 Provide basic emergency life support 2023.
- Chief Fire Warden (2016,2017,2018,2019,2020,2021,2022, 2023,2024 Compliant)
- Emergency Response and Evacuation Training (2016,2017,2018,2019,2020,2022.2023,2024 Compliant)
References
- Mr Jason Knight, Facilities Manager, Stockland Glendale, 0417 277 357
- Ms Jess Rowarth, Marketing Executive, Stockland Glendale 0402 904 397
- Ms Amanda Deakin, Team Leader,Commonwealth Bank Call Centre, 0438 722 751
Timeline
Administration Assistant - CML Assistant
Retpro Management Group Pty Ltd
06.2024 - Current
Administration Assistant
Stockland Glendale Shopping Centre
02.2016 - 06.2024
Sales and Service Representative
Commonwealth Bank Call Centre
08.2014 - 10.2015
Sales Stylist
Taking Shape Myer
10.2013 - 08.2014
Tele sales
Optus Business Centre
07.2013 - 10.2013
Store Administrator
Telstra Shop (Vita Franchise)
07.2011 - 11.2011
Store Manager
Yes Optus
11.2009 - 07.2011
Retail Store Administrator/ Assistant Manager
T Life (Telstra)
03.2008 - 11.2009
Retail Sales Assistant
My Size Kotara
08.2007 - 03.2008
Customer Service Advisor
Commonwealth Bank Call Centre
07.2002 - 08.2007
Personal Assistant to Managing Director
Price Williams Whyte
02.2001 - 03.2002
Personal Assistant to Regional Manager
Westpac
11.1989 - 12.1995
New Business Clerk/Accounts Clerk
AMP
01.1986 - 11.1989
High School Diploma -
Whitebridge High School
Vocational Certificate - Certificate 111 in Customer Contact - BSB30211
Commonwealth Bank Training
Vocational Training - Certificate 111 in Financial Services FNB30199
Commonwealth Bank Training