Roxana Mosquera
Townsville,QLD
Summary
I am a highly motivated business professional that communicates with influence. I have advanced interpersonal skills; my friendly, natural, honest, and positive approach has rewarded me with supportive collaborative and empowered team environments throughout my career. I am experienced in negotiation, conflict resolution and delivering results. I am a natural task focused problem solver with proven ability to drive the outcomes by an effective engagement with both internal and external stakeholders.
Overview
30
30
years of professional experience
Work History
Administration Assistant
All Floors QLD Pty Ltd
06.2018 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced team productivity by providing administrative support and coordinating schedules.
- Collaborated with colleagues to streamline workflow, optimizing overall office efficiency.
- Managed sensitive data with discretion, ensuring confidentiality and security of information.
- Managed accounts payable/receivable processes, ensuring timely payments from clients while maintaining accurate financial records for the organization.
- Maintained accurate inventory records, proactively ordering supplies to avoid stock shortages.
- Provided exceptional customer service through timely communication and professional interactions.
- Established effective relationships with clients, fostering long-term partnerships and repeat business opportunities.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
Legal Advisor
DREVENCA, C.A.
01.2003 - 01.2007
Legal Advisor
Oriente Marine Group, C.A.
01.2002 - 01.2007
Legal Advisor
WEKSA, C.A.
01.2001 - 01.2007
Financial Records Supervisor
DIGECOM, C.A
01.1997 - 01.2000
Financial Records and Human Resources Supervisor
Aserca Airlines
01.1996 - 01.1997
Sales & Customer Service Officer
Aserca Airlines
01.1995 - 01.1996
Bovine Artificial Inseminator
Independent Trader
01.1995 - 01.1996
Education
Bachelor’s in law -
Gran Mariscal de Ayacucho University-Venezuela
Agricultural Husbandry Technician -
Institute of Technology Dr Delfin Mendoza
Agricultural Technician - Animal Husbandry Specialization -
Institute of Technology Dr Delfin Mendoza
Diploma in Justice -
TAFE North QLD
01.2014
Payroll Allocation Procedures -
Aserca Airlines
01.1996
Agricultural Machinery Technician -
Institute of Technology Dr Delfin Mendoza
01.1991
Practical Inseminator of Cattle and Horses -
Institute of Technology Dr Delfin Mendoza
01.1991
Skills
- Negotiation
- Strategic planning and leadership
- Conflict resolution
- Contract management assistance
- Tender process assistance
- Legislation interpretation
- Office Administration
- Customer Relations
- Confidentiality handling
- Data organization
- Business Administration
- Data Entry
- Customer Service
- Records administration
- Invoice Processing
- Professional and mature
- Dedicated Team Player
- Deadline-oriented
- Meticulous attention to detail
- Client Relations
- Critical Thinking
- Customer and client relations
Languages
English
Spanish
Volunteer Experience
- 01/01/15, 12/31/18, TRIPLE T 103.9 FM – Townsville, Radio presenter at the Latin American show (Sundays 13:00-14:00)
- 01/01/14, 12/31/18, Calvary Christian College, Townsville, Voluntary work, helping in school events as required
Timeline
Administration Assistant
All Floors QLD Pty Ltd
06.2018 - Current
Legal Advisor
DREVENCA, C.A.
01.2003 - 01.2007
Legal Advisor
Oriente Marine Group, C.A.
01.2002 - 01.2007
Legal Advisor
WEKSA, C.A.
01.2001 - 01.2007
Financial Records Supervisor
DIGECOM, C.A
01.1997 - 01.2000
Financial Records and Human Resources Supervisor
Aserca Airlines
01.1996 - 01.1997
Sales & Customer Service Officer
Aserca Airlines
01.1995 - 01.1996
Bovine Artificial Inseminator
Independent Trader
01.1995 - 01.1996
Bachelor’s in law -
Gran Mariscal de Ayacucho University-Venezuela
Agricultural Husbandry Technician -
Institute of Technology Dr Delfin Mendoza
Agricultural Technician - Animal Husbandry Specialization -
Institute of Technology Dr Delfin Mendoza
Diploma in Justice -
TAFE North QLD
Payroll Allocation Procedures -
Aserca Airlines
Agricultural Machinery Technician -
Institute of Technology Dr Delfin Mendoza
Practical Inseminator of Cattle and Horses -
Institute of Technology Dr Delfin Mendoza
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