Bronte Fisher
Wheelers Hill,Vic
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 8 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of First Impressions
Wantirna College
07.2024 - Current
- Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image and directing all calls to individuals addressing specific needs.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
Director of First Impressions
Chroma Dermatology
03.2023 - 07.2024
- Coordination between dermatologists and patients to streamline process and ensure continunity from first phonecall to post treatment follow
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Management and turnover of clinical spaces and patient areas
Weekend Welcome Coordinator
Mount Waverley Clinic
11.2019 - 03.2024
- Front of house coordination from clinic open to close across phones, electronic communications, and attending patients
- Supporting doctors’ schedules through changeovers, prioritising actionables, and patient coordination
Urological Liaison Officer
Urology East
10.2018 - 02.2023
- Management of diverse administrative tasks, from transcription and filing to patient and specialist correspondence, both remotely and onsite to support efficient work flow
- Streamlining and maintaining continunity of patient experiences through various communication touchpoints throughout their treatment journey
Education
Avila College
Secondary Schooling01-2016
Skills
- Strong computer literacy with intuiative ability to learn and adapt to new programs and software
- Comprehensive understanding of a variety of patient management softwares including Compass, Genie, Best Practice and Gentu
- Proficient in Microsoft Word and Excel, including document creation, formatting, data analysis, and spreadsheet management
- Skilful multitasker excelling in prioritizing tasks, both personal and supporting others to ensure efficient workflow
Certification
Current: Working With Children Check
Feb 2023: HLTAID009 - Provide cardiopulmonary resuscitation
Feb 2021: HLTAID011 - Provide First Aid
Nov 2016: BSB20115 - Certificate II in Business
Timeline
Director of First Impressions
Wantirna College
07.2024 - Current
Director of First Impressions
Chroma Dermatology
03.2023 - 07.2024
Weekend Welcome Coordinator
Mount Waverley Clinic
11.2019 - 03.2024
Urological Liaison Officer
Urology East
10.2018 - 02.2023
Current: Working With Children Check
Feb 2023: HLTAID009 - Provide cardiopulmonary resuscitation
Feb 2021: HLTAID011 - Provide First Aid
Nov 2016: BSB20115 - Certificate II in Business
Avila College
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