Bronte Smith
Salisbury,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Claims Consultant / Complaint Officer
Allianz
11.2021 - Current
- Manage portfolio of Catastrophe claims in compliance with GICOP policies
- Ensure high standard of customer service provided to customers, loss adjusters and suppliers
- Payment processing, data entry & quality assurance reviews
- Dispute resolution and provide support to customers experiencing vulnerability.
External User Support/Client Liaison
Steelx
08.2021 - 11.2021
- Software support for franchisees
- Manage inbound client enquiries via phone and email
- Liaise requests between franchises and suppliers
- Overdue payment compliance reporting and procurement.
Distribution Officer
Breezebalm
04.2021 - 07.2021
- Sole responsibility for dispatch and distribution sector
- Perform packing operations within time, quality, and quantity targets
- Office supply ordering and monitor inventory stock.
Front of House and Bar
Beaverbrook Hotel and Spa – England
01.2020 - 03.2021
- Provide attentive service to upscale patrons
- Stock take reporting, fill and rotation
- Taking orders, serve beverages and food
- Cash handling and cash ups, summary reports.
Bar/Bistro Attendant
South Tweed Sports Club
05.2018 - 12.2020
- Cash handling and customer service
- Stock fill and rotation
- Responsibility in serving alcohol.
Reception/Property Management
Professionals Coolangatta Tweed - (Now Rainbow Bay Realty)
11.2017 - 07.2019
- Proficiency in Microsoft
- Multi-tasking, time management, screening calls
- Assist sales and property management with admin and advertisement
- Bank reconciliations, rental ledger reports, lease preparation and rent collection
- General ad hoc duties.
Customer Service Assistant
Caltex
07.2016 - 07.2018
- Maintaining store presentation, Stock fill and rotation
- Cash handling
- Understanding and complying with the safety and emergency procedures.
Crew Member
McDonald’s
08.2015 - 07.2016
- Customer service, team environment
- Food handling safety, managing stock
- Adapt to high pressure and responsibilities
- Clear communication skills.
Customer Service Assistant
Network Video Banora
12.2012 - 08.2014
- Customer service and cash handling
- Maintaining store presentation
- Proficient use of company’s CRM system.
Education
Higher Distinction in Certificate 3 of Wildlife Rehabilitation -
Oplex Careers UK
01.2021
Certificate 2 Animal Studies -
Open Colleges
01.2020
High School -
Lindisfarne Anglican Grammar School
01.2016
Primary School -
Terranora Public School
01.2010
Skills
- Compliance Management
- Critical Thinking
- Liability Determination
- Active Listening
- Claims Processing
- Policy Interpretation
References
- Leanne Stirton, Allianz - Customer Advisor / Team Colleague, 0424 975 742, leanne.stirton@allianz.com.au
- Kalee Burns, Character reference, 0466 908 309, inclusivecareqld@gmail.com
- Kalee Burns, Character reference, 0466 908 309, kalee.claire@hotmail.com
Affiliations
- Baking
- Entomology Enthusiast
- Pilates
Timeline
Claims Consultant / Complaint Officer
Allianz
11.2021 - Current
External User Support/Client Liaison
Steelx
08.2021 - 11.2021
Distribution Officer
Breezebalm
04.2021 - 07.2021
Front of House and Bar
Beaverbrook Hotel and Spa – England
01.2020 - 03.2021
Bar/Bistro Attendant
South Tweed Sports Club
05.2018 - 12.2020
Reception/Property Management
Professionals Coolangatta Tweed - (Now Rainbow Bay Realty)
11.2017 - 07.2019
Customer Service Assistant
Caltex
07.2016 - 07.2018
Crew Member
McDonald’s
08.2015 - 07.2016
Customer Service Assistant
Network Video Banora
12.2012 - 08.2014
Higher Distinction in Certificate 3 of Wildlife Rehabilitation -
Oplex Careers UK
Certificate 2 Animal Studies -
Open Colleges
High School -
Lindisfarne Anglican Grammar School
Primary School -
Terranora Public School
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