Bronte Watkins
Sydney,NSW
Summary
Im a reliable employee seeking a casual position. Offering excellent communication and good judgment. I've been an experienced crew member of McDonald's Thornleigh for 3 years with loads of experience in customer service and dealing with busy and difficult situations. I also have been a barista for 3 years making all types of cold and hot drinks with strong multitasking skills and great with working under pressure. I'm a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Barista
Life Grain
Hornsby, NSW
02.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos and mochas
- Operated cash registers to process customer payments.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Babysitter
Myself
08.2022 - Current
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Assisted children with homework assignments and special projects across different subjects.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
Intern
Justice and Peace Office
10.2023 - 11.2023
- Gathered data for market research projects and analyzed findings to make recommendations.
- Created content for website pages, blog posts, and other online platforms.
- Collaborated with key stakeholders to develop engaging presentations for conferences and other events.
- Researched Content and created powerpoint slides with informational materials regarding a workshop
Christmas Casual
General Pants
10.2022 - 02.2023
- Maintained customer loyalty by expertly solving diverse problems.
- Met customer needs through solution-oriented sales strategies.
- Prepared for high-profile events by setting up special displays and roping off controlled areas.
- Greeted, welcomed and offered immediate assistance to store customers.
- Stocked seasonal displays with high-demand items and frequently replenished merchandise.
- Assisted customers with sales orders, returns and exchanges.
- Built extensive product knowledge and recommended personalized solutions to customers.
- Boosted sales through product promotion and direct customer engagement.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Barista
Muffin Break
08.2022 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Mcdonalds Thornleigh
Mcdonalds
10.2018 - 11.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Certificate IV - Community Services
TAFE NSW
Meadowbank12.2023
High School Diploma -
Pennant Hills High School
Pennant Hills, NSW11.2022
Certificate III - Retail Services
McDonald's/PHHS
Sydney, NSW09.2021
Skills
- Organisation and Time Management
- Team Player
- Planning and Coordination
- Flexible and Adaptable
- Critical Thinking
- Multitasking Abilities
- Decision Making
- Teamwork and Collaboration
- Excellent Communication
- Upselling
- Strong customer service
- Presentations
- Mail Distribution
- Recordkeeping
- Attention to Detail
- Fast Learner
Additional Information
Monday - 9am-10pm
Tuesday - 9am - 10pm
Wednesday - 9am -10pm
Thursday - 9am-10pm
Friday - 9am - 10pm
Saturday - 6am - 4pm
Sunday - N/A
References
References available upon request.
Timeline
Intern
Justice and Peace Office
10.2023 - 11.2023
Barista
Life Grain
02.2023 - Current
Christmas Casual
General Pants
10.2022 - 02.2023
Babysitter
Myself
08.2022 - Current
Barista
Muffin Break
08.2022 - 02.2023
Mcdonalds Thornleigh
Mcdonalds
10.2018 - 11.2022
Certificate IV - Community Services
TAFE NSW
High School Diploma -
Pennant Hills High School
Certificate III - Retail Services
McDonald's/PHHS
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