Bronwyn Balzan
Casterton,VIC
Overview
10
10
years of professional experience
Work History
Cafe Manager
Myself
Casterton, VIC
03.2017 - 10.2026
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and supervised staff to uphold quality standards and enhance team performance.
- Established strong vendor relationships to optimize product sourcing and pricing.
- Coordinated marketing initiatives to increase customer engagement and sales volume.
- Oversaw compliance with health regulations, ensuring a safe environment for customers and staff.
- Fostered a positive workplace culture through effective communication and team-building activities.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
- Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Developed and implemented strategies to promote cafe products and increase sales.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Secured daily cash by verifying totals and making nightly deposits.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
- Oversaw daily financial operations, including cash handling and budget management, to ensure profitability.
- Led cafe through significant renovation project, improving both aesthetics and functionality, attracting new customers.
- Enhanced customer experience by implementing new caf�� layout that encouraged more foot traffic and comfortable seating arrangements.
- Increased caf�� revenue through strategic marketing campaigns that highlighted unique offerings and promotions.
- Enhanced cafe's ambiance with curated music playlists and local art displays, making it community hub.
- Implemented energy-saving measures, reducing operating costs while promoting sustainability.
- Initiated community events and workshops at caf��, creating vibrant and engaging space for locals.
- Coordinated with local businesses for cross-promotion opportunities, expanding caf��'s customer base.
- Implemented customer loyalty program, fostering community of regulars and boosting repeat business.
- Cultivated positive work environment, leading to high staff morale and low turnover rates.
- Maintained rigorous health and safety standards, ensuring clean and safe dining experience for all patrons.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Developed unique events and special promotions to drive sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Foodservice
- Employee scheduling
- Staff management
Timeline
Cafe Manager
Myself
03.2017 - 10.2026