Brooke Devine
Gold Coast ,QLD
Summary
Seasoned Senior Duty Manager with substantial background in hospitality and customer service. Bring strong leadership skills, mastery in streamlining operations for efficiency and ability to handle high-pressure situations with grace. Known for having a big heart, full of love and passion for people, and a very positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Duty Manager
Ashmore Tavern
Gold Coast, QLD
07.2016 - Current
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored stock levels within assigned departments and placed orders when needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted customers with inquiries, complaints, or issues related to services provided by the company.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Conveyancing Secretary
Peoples Choice Conveyancing
Gold Coast, QLD
07.2023 - 07.2024
- Arranged case files and maintained records and notebooks.
- Organised client files and maintained an up-to-date database of clients.
- Handled confidential information with discretion and integrity.
- Responded promptly to enquiries from clients regarding their transactions via telephone or email.
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
- Assisted in checking title deeds and other legal documents for accuracy and completeness.
Education
High School Diploma -
Scotch Oakburn College
Launceston, TAS12-2015
Skills
- Excellent customer service
- Relationship building
- Team management
- Operational efficiency
- Schedule development
- Attention to detail
- Housekeeping tasks
- Compassionate care
Affiliations
- Gardening
- Baking
- Cooking
Certification
- RSA/RCG
- First Aid
- Food Handling Safety
- TAB/KENO
References
References available upon request.
Timeline
Conveyancing Secretary
Peoples Choice Conveyancing
07.2023 - 07.2024
Senior Duty Manager
Ashmore Tavern
07.2016 - Current
High School Diploma -
Scotch Oakburn College