Brooke Jewell
Warrnambool ,Victoria
Summary
Reliable, approachable and upbeat sales consultant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic as a team or autonomously.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Spendless Shoes
Warrnambool, VIC
01.2021 - Current
- Coached team on effective upselling and cross-selling methods.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased sales by offering advice on purchases and promoting additional products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Arranged consistent shelves, bins, and racks across all departments by following established planograms.
Nightfill - Grocery Team Member
Coles Supermarket
Centro Plaza, Warrnambool, VIC
07.2018 - 05.2019
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Stocked shelves and organized merchandise displays for easy retrieval.
Pharmacy Assistant
Friendly Society Pharma Group- Monaghan’s Pharmacy
140 Fairy Street, Warrnambool, VIC, 3280
09.2007 - 05.2017
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Implemented strong filing techniques to sort and store important documents and medical forms.
- Requested updated prescriptions and medical information from physicians.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Received incoming supplies and stocked in correct locations.
- Trained new pharmacy staff on computer system and drug management protocols.
- Updated computer system with current customer, payment and inventory information.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Merchandised over-the-counter goods and rotated stock.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Education
VCE/VCAL Year 11 -
Warrnambool College
Grafton Road, Warrnambool, VIC, 328011.2015
Skills
- Product Knowledge and Service Sales
- Stock Management and Replenishing
- Payment/Refund/Exchange Processing
- Effective Customer Communication
- Sales Expertise
- POS/EFTPOS Terminal Operation
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Item Ticketing and Pricing
- Goal-Driven
- Store Policies and Procedures
- Thank Customers & Invite To Return
- Merchandising and Displays
Certification
- FULL VICTORIAN DRIVERS LICENCE & FULL COMPREHENSIVE CAR INSURANCE
- WORKING WITH CHILDREN CHECK (WWC)
- SIRCIND002 - SUPPORT THE SUPPLY OF PHARMACY MEDICINES AND PHARMACIST ONLY MEDICINES - PHARMACY GUILD OF AUSTRALIA
- THH33002 - Certificate III in Hospitality (Operations) - AVTES
References
Kristy Smith - Dispensary Technician
0416 477 138
Colleen Edwards - Former Store Manager
(03) 5561 5811
Margo Salmon - Former Pharmacy Manager
(03) 5562 9555
Timeline
Retail Sales Assistant
Spendless Shoes
01.2021 - Current
Nightfill - Grocery Team Member
Coles Supermarket
07.2018 - 05.2019
Pharmacy Assistant
Friendly Society Pharma Group- Monaghan’s Pharmacy
09.2007 - 05.2017
VCE/VCAL Year 11 -
Warrnambool College