BROOKE LEWSAM
Newcastle,Australia
Summary
Caring and passionate about helping individuals and families navigate complex medical or psychological issues. Helping people by developing individualized care plans that focus on promoting patient autonomy and improving quality of life. Dedicated to helping clients manage stress, build resilience, and improve overall wellbeing. Hardworking, highly motivated and eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ambitious individual with strong organizational and multitasking skills. Ready to apply knowledge and skills to any challenge. Hard worker experienced in problem-solving, service and time management abilities to successfully fill the role as a Disability support worker in your company.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Retail Worker
Beautopia Hair and Beauty suppliers
Newcastle, NSW
03.2023 - Current
- Utilized strong communication skills to answer customer inquiries accurately and politely.
- Maintained a clean and organized work area to ensure an efficient shopping experience for customers.
- Assisted with training new employees on store processes, policies, systems and procedures.
- Exhibited excellent problem-solving abilities while managing multiple tasks simultaneously under pressure.
- Provided assistance during peak hours by quickly responding to customers’ requests or concerns.
- Liaised between customers and management to resolve disputes or complaints in a timely manner.
- Proficient in cash handling, including processing payments and issuing refunds and exchanges.
- Demonstrated ability to provide exceptional customer service and build relationships with customers.
- Collaborated with team members on various projects to ensure successful completion of goals.
Hairdresser
Shortland Hair Co
Newcastle, NSW
03.2020 - Current
- Excellent communication skills for interacting with customers both verbally and nonverbally.
- Skilled at managing time effectively while seeing multiple clients throughout the day.
- Accustomed to working with clients of all ages to achieve desired results.
- Capable of developing strong relationships with clients through friendly conversation.
- Familiar with proper safety procedures when handling chemicals or sharp objects.
- Capable of maintaining cleanliness in the salon by sanitizing equipment regularly.
Hairdresser
Home Salon
Newcastle, NSW
06.2005 - 03.2023
- Highly organized when it comes to scheduling appointments accurately.
- Operated cash registered to receive payments from patrons.
- Supervised other hairstylists, hairdressers and assistants.
- Kept work stations clean and sanitized tools, such as scissors, and combs.
- Upheld safety and sanitation standards to reduce salon risks.
Apprentice Hairdresser
EJ’s Hair design
Newcastle, NSW
11.1997 - 05.2005
- Performed routine maintenance tasks such as cleaning workstations, sweeping floors, stocking shelves.
- Shampooed, rinsed and conditioned customer hair to prepare for cutting and styling.
- Answered salon phone to schedule appointments for hairdressers.
- Demonstrated ability to coordinate customer appointment schedules and maintain accurate records of services provided.
- Managed multiple assignments simultaneously while remaining organized at all times.
- Worked collaboratively with other staff members towards achieving common goals.
- Developed superior communication skills through daily interactions with clients and colleagues.
Child care worker
Elermore Vale Early Learning Center
Newcastle, NSW
01.1996 - 11.1997
- Maintained a clean, sanitary, and organized child care facility.
- Provided positive guidance and discipline for children in a safe, nurturing environment.
- Encouraged social development and teamwork among children.
- Demonstrated excellent communication and interpersonal skills when interacting with families, staff members, and other professionals.
Education
Certification III - Hairdresser
Tafe
Newcastle11-2001
Skills
- Housekeeping skills
- Social Skills Development
- Emotional Support
- Health and safety management
- Client Needs Assessment
- Good Communication Skills
- Risk Assessment
Certification
Cert III Hairdressing
Timeline
Retail Worker
Beautopia Hair and Beauty suppliers
03.2023 - Current
Hairdresser
Shortland Hair Co
03.2020 - Current
Hairdresser
Home Salon
06.2005 - 03.2023
Apprentice Hairdresser
EJ’s Hair design
11.1997 - 05.2005
Child care worker
Elermore Vale Early Learning Center
01.1996 - 11.1997
Certification III - Hairdresser
Tafe