Brooke McCartney
Cranbourne
Summary
Personable and positive with strong communication and customer service skills, adaptable in fast-paced retail environments. Knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Dedicated to enhancing customer satisfaction and driving sales growth.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Big W
07.2022 - 02.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Waitress
Kings Creek Hotel
02.2021 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Crew Member
McDonalds
04.2016 - 05.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Diploma - Community Services
AIPC
Online08-2026
Certificate III - Individual Support
Alffie
Online 07-2023
High School Diploma -
Echuca College
Echuca, VIC12-2017
Skills
- Goal oriented
- Complex Problem-solving
- Customer needs assessment
- Task prioritization
Timeline
Sales Assistant
Big W
07.2022 - 02.2023
Waitress
Kings Creek Hotel
02.2021 - 04.2021
Crew Member
McDonalds
04.2016 - 05.2017
Diploma - Community Services
AIPC
Certificate III - Individual Support
Alffie
High School Diploma -
Echuca College
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