Brooklyn Bremner
Orange,NSW
Summary
Professional Bartender with extensive knowledge of spirits and intuitive ability to engage customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Took food orders from bar patrons and recommended beverage pairings, boosting spending by average $90 per customer. Removed glassware accumulated at bar to consistently maintain clean service area. Used calculators, cash registers and POS systems to accurately collect payment for all served products and merchandise.
Dedicated Babysitter inspired by providing children warm, nurturing environments for optimal development. Driven to coordinate activities focused on skill-building, social development and positive interactions. Skilled in planning and preparing nutrient-dense meals to support strong growth, while managing allergens and dietary restrictions.
Energetic Cub Scout leader with history of promoting positivity and program engagement. Work effectively within teams to develop creative ideas and solutions to complex issues.
Overview
7
7
years of professional experience
Work History
Receptionist
Hotel Canobolas
Orange, NSW
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Bar Gaming Attendant
The Hotel Canobolas
Orange, NSW
04.2022 - Current
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Monitored customers and searched for violations of gaming regulations and house policies.
- Informed security personnel and supervisors of problems, violations or irregularities.
Bar Attendant
The Garden Hotel
06.2021 - 05.2022
- Bussed bottles and glassware to maintain clean bar area.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Processed approximately $1000 in customer monetary transactions daily and balanced register at end of shift.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Notified management of guest complaints for quick, effective resolution.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Delivered food to customers at bar and tables.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Restocked ice, condiments and snacks.
- Checked ID cards and verified bar guests were of legal age.
- Handled up to $3000 cash on daily basis, which built trustworthiness and loyalty with owners.
- Waited on up to 25 customers at bar and at 6-table bar area.
- Replaced empty kegs and soda syrups.
- Poured and prepared mixed drinks for over 100 customers daily.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Learned how to make wide variety of mixed drinks.
Volunteer Bartender
Tracey
01.2021 - 06.2021
- Poured and prepared mixed drinks for over 5 customers daily and created new libations drawing in clientele.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Waited on up to 15 customers at bar and at 8-table bar area.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Glass Washer
Paolo
06.2019 - 01.2020
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked closely with Bartender to maintain optimum levels of communication to effectively and efficiently complete projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Babysitter
Jackson
01.2017 - 12.2019
- Studied and performed research on food allergies to provide higher level of care and oversight for individuals with such conditions.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Played games, worked on puzzles, and read books to young children.
- Created and implemented diverse educational strategies to boost development.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Organized and cleaned home after activities by picking up toys and Sweeping for tidy home.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Volunteer Scout Leader
Fiona Allen
01.2017 - 06.2019
- Handled day-to-day running of activities and badge process, ensuring high levels of productivity and progression.
- Worked closely with Head scout leader to maintain optimum levels of communication to effectively and efficiently complete projects.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Statement of Attainment - Individual Support
Set2Learn
Mount Druitt, NSW02.2023
RCG
Tafe NSW
Dubbo, NSW12.2021
RSA
Service NSW
Dubbo, NSW05.2021
High School Diploma -
Hervey Bay State High School
Pialba, QLD11.2019
Certificate I - Information, Digital, Media, Technology
Hervey Bay State High School
Pialba, QLD12.2017
Skills
- Volunteer tasking
- Volunteer program development
- Volunteer Recruitment
- Volunteer coordination
- Ability to train volunteers
- Flexible & Adaptable
- Reading comprehension
- Critical thinking
- Responsible Alcohol Service
- Liquor, Beer and Wine Knowledge
- Health Codes Compliance
- Classic Cocktails
- Changing Beer Kegs
- Sales
- Cash Handling
- Cleaning
- Food Preparation and Safety
- Dining Room Management
- Handling difficult customers
- Beverage preparation
- Inventory
- Clear and effective communication
- Cash register operation
- Attending multiple customers
- Age-appropriate activities
- Routine management
- Meal Planning and Preparation
- Bathing and Dressing
- Teaching
- Meal Preparation
- Upholding Discipline Rules
- Monitoring Screen Time
- Meal and Snack Times
- Early Childhood Education
- Following directions
- Time management
- Child Supervision
- Child development
- Licensed driver
- Maintaining safe environment
- Dependability
Referees
Carmel
Duty Manager - Hotel Canobolas
Mobile: 0409226690
Tracey
Accomidations manager - Hotel Canobolas
Mobile: 0447186546
Bec Fiz
Manager - Hotel Canobolas
Mobile: 0403229017
Jordan Hislop
Maneger - Garden Hotel, Dubbo
Phone: 0268823371
Mobile: 0412756028
Lesley Usher
Assistant Maneger - Garden Hotel, Dubbo
Mobile: 0434 080 059
Timeline
Receptionist
Hotel Canobolas
09.2022 - Current
Bar Gaming Attendant
The Hotel Canobolas
04.2022 - Current
Bar Attendant
The Garden Hotel
06.2021 - 05.2022
Volunteer Bartender
Tracey
01.2021 - 06.2021
Glass Washer
Paolo
06.2019 - 01.2020
Babysitter
Jackson
01.2017 - 12.2019
Volunteer Scout Leader
Fiona Allen
01.2017 - 06.2019
Statement of Attainment - Individual Support
Set2Learn
RCG
Tafe NSW
RSA
Service NSW
High School Diploma -
Hervey Bay State High School
Certificate I - Information, Digital, Media, Technology
Hervey Bay State High School