Bruno Braimllari
Sydney,NSW
Summary
Proven leader with extensive experience in team supervision and customer service focus, notably at Belles Hot Chicken. Excelled in time management and new employee training, enhancing operational efficiency and customer satisfaction. Skilled in cash management and delegating work, achieving significant improvements in staff performance and service delivery.
Overview
9
9
years of professional experience
Work History
Duty Manager
Belles Hot Chicken
02.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Head Waiter
Cascina Nascosta
03.2022 - 01.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Event Manager
Fever
09.2021 - 01.2024
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
Broadcast Operator
Sky Italia
10.2019 - 10.2021
- Collaborated with engineering teams during system installations or major upgrades, providing operational insights that led to improved functionality.
- Reduced technical errors by diligently monitoring on-air signals for quality control purposes.
- Achieved seamless program transitions through proficient use of broadcast software and tools.
- Minimized downtime during equipment upgrades by efficiently managing transition periods between systems.
Restaurant Waiter
Canal Cafe
07.2019 - 09.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Sales Advisor
Leroy Merlin
10.2015 - 06.2019
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Education
Master of Arts - Art, Valorization Strategies & The Market
IULM University
Milan, Italy11.2023
Bachelor's Degree in Foreign Languages & Cultures - Language Interpretation And Translation
Università Degli Studi Di Milano
Milano12.2018
Skills
- Customer service focus
- Time Management
- New Employee Training
- Attention to Detail
- Team Supervision
- Cash Management
Languages
Albanian
Native or Bilingual
Italian
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Japanese
Limited Working
Timeline
Duty Manager
Belles Hot Chicken
02.2024 - Current
Head Waiter
Cascina Nascosta
03.2022 - 01.2024
Event Manager
Fever
09.2021 - 01.2024
Broadcast Operator
Sky Italia
10.2019 - 10.2021
Restaurant Waiter
Canal Cafe
07.2019 - 09.2019
Sales Advisor
Leroy Merlin
10.2015 - 06.2019
Master of Arts - Art, Valorization Strategies & The Market
IULM University
Bachelor's Degree in Foreign Languages & Cultures - Language Interpretation And Translation
Università Degli Studi Di Milano
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