Brylie Retchford

• Answering incoming calls & assisting with pet triage or client queries.
• Acting in a number of client relations roles, such as: Concierge, Receptionist & Phone Answering.
• Provided excellent customer service.
• Use of multiple systems: ezyVet, GapOnly, Bamganie Portal.
• Scheduled appointments for clients and external specialist.

• Taking a large volume of calls assisting in scheduling clients across a wide schedule, triage of animal care, customer & product inquiry.
• Use of multiple systems: ezyVet, GapOnly, VetPay, Eden Hills Portal.
• Greeting & exiting clients, money handling, processes of insurance claims, client confidentiality, informing clients of pre / intra/ post operative care, stock control, photocopying.
• Social media tasks: scheduling daily information, promotional advertisement, advise & tips, client love, video content creation across all vet care.
• Nurse skills: maintain & handle medication stock for surgery patients and regular outpatients medication. Removal of post op sutures, handling patients, clinical hygiene, infection control standards. Collection of documented information such as patient weight, age, breed.

Blissful Tyde Candles was my sole owned small business.

• Managing social media, daily operations of the business, creating all product by hand in my home.
• Budgeting and financial management.
• Implementing quality assurance processes.
• Hosting market stalls across Melbourne.
• Maintaining close customer relations with returning and new customers.
• Complying with all requirements: ABN listed & insurance covered.

This was my first employment during attending high school.

• Operating cash registers & processing payments from customers.
• Restocking & facing shelves for a tidy store experience.
• Processing refunding & attending to customer needs and requests.

• Processing daily customer payments, packing & bagging according to customer preference. (POS system)
• Greeting & exiting customers.
• Till reporting.