BRYONIE LONGLEY
Woodcroft,S.A.
Summary
Effective customer service representative with over seven years of experience in a fast paced administration role. Consistently friendly and professional when handling diverse customers in a high-volume call centre environment. Smoothly manage workflow and have high attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Hackham Medical Centre/Aldinga Day & Night Clinic
Aldinga, South Australia
10.2022 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled patient appointments, verifying accuracy of appointment times with patients and providers.
- Communicated with patients with compassion while keeping medical information private.
Customer Service Representative
Direct Couriers
07.2017 - 02.2023
- Documented conversations with customers to track requests, problems, and solutions
- Answered questions from customers regarding shipments and deliveries and provided updated estimated arrival
- Communicated with all colleagues including dispatchers and upper management
- Provided excellent customer service to each customer by using clear communication and having a positive attitude
- Evaluated customer account information to assess current issues and determine potential solutions.
Fast Food Team Member
Wendy's
08.2011 - 07.2017
Education
Cert III Health Administration -
TAFE SA, City Campus
Cert II Financial Studies (VET) -
TAFE SA, City Campus
Year 12 -
Brighton Secondary School, Brighton SA
Skills
- Administration
- Attention to Detail
- Call Centre Experience
- High Energy Attitude
- Inbound and Outbound Calling
- Problem Solving Abilities
- Use of Medical Director & Pracsoft
- Medical Billing
References
Paul Rees, General Manager - Direct Couriers, 0466106606
Certification
- Full Drivers Licence
Timeline
Medical Receptionist
Hackham Medical Centre/Aldinga Day & Night Clinic
10.2022 - Current
Customer Service Representative
Direct Couriers
07.2017 - 02.2023
Fast Food Team Member
Wendy's
08.2011 - 07.2017
Cert III Health Administration -
TAFE SA, City Campus
Cert II Financial Studies (VET) -
TAFE SA, City Campus
Year 12 -
Brighton Secondary School, Brighton SA
Similar Profiles
Aaron RoperAaron Roper
Practice Manager at Somerton Park Day & Night Medical CentrePractice Manager at Somerton Park Day & Night Medical Centre
Joe FloresJoe Flores
Interim COO at Valley Day & Night ClinicInterim COO at Valley Day & Night Clinic
ESTHELA DE LOS SANTOSESTHELA DE LOS SANTOS
Medical Assistant at ASHLEYS PEDIATRICS DAY AND NIGHT CLINICMedical Assistant at ASHLEYS PEDIATRICS DAY AND NIGHT CLINIC