Summary
Overview
Work History
Education
Skills
Languages
Certificates
Timeline
Generic

Taya Roberts

HELENSBURGH

Summary

Dedicated Medical Receptionist looking for Sonography placement. Works productively within interdisciplinary teams and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 6 years.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Athena Specialist Ultrasound
03.2024 - Current
  • Provided comprehensive patient care by offering advice and instruction regarding ultrasound procedures
  • Efficiently organised schedules and appointments to ensure seamless flow of patient visits, optimising clinic operations and minimising wait times
  • Offered empathetic support and guidance to anxious patients over the phone, drawing on ultrasound knowledge to address concerns, explain procedures, and ensure patients felt informed and reassured throughout their experience.
  • Collaborated effectively with medical professionals to ensure seamless coordination of patient care and accurate interpretation of ultrasound findings.

Medical Receptionist

Vitalis Family Medical Practice
03.2018 - Current
  • Managed patient scheduling, ensuring efficient flow of appointments and minimizing wait times
  • Managed multi-line phone system and pleasantly greeted patients.
  • Responded to patient inquiries and resolved issues, displaying exceptional customer service skills
  • Maintained accurate and up-to-date patient records, ensuring confidentiality and compliance with regulations
  • Assisted in various administrative tasks, including billing and insurance claims processing

Waitress

Lone Star Rib House
11.2018 - 03.2019
  • Delivered excellent customer service and ensured high satisfaction levels among diners
  • Worked efficiently in a fast-paced environment, adapting to changing demands and priorities
  • Collaborated with other servers and kitchen staff to ensure smooth operations and accurate order fulfillment
  • Managed multiple tables, ensuring prompt and courteous service

Junior Medical Receptionist

Helensburgh Family Practice
05.2015 - 11.2017
  • Transcribed phone messages and relayed to appropriate personnel.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning spills.

Education

Master of Medical Ultrasound -

Monash University
Melbourne, VIC

Bachelor of Nutrition Science -

University of Wollongong
Wollongong
11.2022

Higher School Certificate -

St John Bosco College
Engadine
11.2018

Skills

  • Administration
  • Patient Safety
  • Critical Thinking Abilities
  • Patient Confidentiality
  • Patient Advocacy
  • Quality Control
  • CPR Certification

Languages

English
Native or Bilingual
Italian
Limited Working

Certificates

Goodwill Community Foundation (Online Learning Modules)
Business Communication 

  • Reviewed written communication skills in a professional context, with a focus on business documents, email
    correspondence, and memos


University of California, Irvine (Online Course)
Work Smarter Not Harder: Time Management for Personal and Professional Productivity

  • Provided strategies for effectively prioritizing and completing tasks, preventing and resolving crises, and
    overcoming obstacles to successful time management.


Northwestern University Online Course
High Performance Collaboration; Leadership Teamwork and Negotiation

  • Outlining best practices for collaborating in a team to achieve success

Timeline

Medical Receptionist

Athena Specialist Ultrasound
03.2024 - Current

Waitress

Lone Star Rib House
11.2018 - 03.2019

Medical Receptionist

Vitalis Family Medical Practice
03.2018 - Current

Junior Medical Receptionist

Helensburgh Family Practice
05.2015 - 11.2017

Master of Medical Ultrasound -

Monash University

Bachelor of Nutrition Science -

University of Wollongong

Higher School Certificate -

St John Bosco College

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Taya Roberts