Summary
Overview
Work History
Skills
Certification
Hobbies
Timeline
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Caiden Johnson

Caloundra,QLD

Summary

Accomplished professional with a proven track record at NAB, adept in customer service and data management. Expertise in enhancing client satisfaction and streamlining operations, demonstrated through rigorous adherence to policies and continuous improvement efforts. Skilled in fostering robust client and team relationships, ensuring operational excellence and quality control.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Advisor 2

NAB
02.2024 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services including mobile app and self-serve facilities.
  • Balancing all cash and non-cash as per end-of -day procedure.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.

Assistant Manager - Fresh Convenience

Woolworths
04.2020 - 04.2024
  • Supported and guided team members, ensuring smooth operations throughout the store.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Streamlined inventory management by accurately stocking shelves and maintaining organized backroom storage areas.
  • Ensured accurate pricing of products by regularly checking price tags against current promotions or markdowns.
  • Aided in loss prevention efforts by conducting regular stock checks and updating inventory records accordingly.
  • Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
  • Contributed to overall teamwork atmosphere through open communication with coworkers regarding tasks needing completion or assistance.
  • Promoted a safe shopping environment by adhering to food safety standards when handling perishable items.

Bar and Gaming Attendant

Bribie Island Bowls Club
12.2016 - 02.2020
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Developed rapport with regular customers, fostering a sense of community within the establishment.
  • Efficiently managed inventory levels, placing orders as needed to ensure product availability.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Replaced empty kegs and soda syrups.
  • Assisted in setting up and breaking down bar area for special events.
  • Ensured smooth operation of gaming machines through regular inspection and maintenance.

Sensitive Freight Allocator

DB Schenker
03.2012 - 05.2016
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers'' needs.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Skills

Customer Service

Policies and Procedures Adherence

Attention to Detail

Phone Etiquette

Data Entry

Quality Control

Continuous Improvement

Data Management

Certification

  • Customer Advisor Tier 2 Accreditation
  • Unsecured Consumer Lending Accreditation
  • TLI32410 Certificate III in Logistics
  • TLILIC2001A License to Operate a Forklift Truck (LF)
  • CPCCWHS1001 Prepare to work safely in the construction industry
  • Elevated Work Platform (VL, SL, BL)
  • SITHFAB201 Prodvide responsible service of alcohol
  • SITHGAM201 Provide responsible gambling services
  • SITHFAB204 Prepare and serve espresso coffee
  • SITXFSA101 Use hygienic practices for food safety

Hobbies

Outside of work I am a passionate distance runner and enjoy my role as an assistant coach at the University of the Sunshine Coast Athletics Club.

Timeline

Customer Advisor 2

NAB
02.2024 - Current

Assistant Manager - Fresh Convenience

Woolworths
04.2020 - 04.2024

Bar and Gaming Attendant

Bribie Island Bowls Club
12.2016 - 02.2020

Sensitive Freight Allocator

DB Schenker
03.2012 - 05.2016

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Caiden Johnson