Cait Serra
Kuranda,QLD
Summary
Aspiring pre-service teacher and current Bachelor of Education student seeking a School Learning Officer role where I can support student wellbeing and learning through organised, compassionate, and effective assistance in alignment with the Australian Professional Standards for Teachers. I am committed to fostering an inclusive environment within a Catholic school community.
Overview
5
5
years of professional experience
Work History
Strata Manager
TCM Strata
05.2024 - 11.2024
- Relationship Skills: Developed strong interpersonal skills by communicating effectively with diverse clients, handling sensitive matters with discretion, and maintaining detailed records. These skills translate well to maintaining confidentiality in school settings and supporting open communication with students and staff.
- Leadership in Crisis Situations: Coordinated maintenance and conflict resolution efforts, requiring the ability to remain calm, patient, and supportive—qualities vital in assisting students with social or behavioural challenges.
- Task Coordination: Managed timelines, budget planning, and resource allocation, similar to organising and facilitating activities for students according to lesson plans.
Customer Service and Retention Specialist
Bupa Australia and Pacific
02.2023 - 05.2024
- Efficient Time Management: Managed approximately 30 incoming calls daily from customers, demonstrating the ability to handle high volumes of inquiries while maintaining quality service. This experience has honed my multitasking skills and ability to prioritise tasks effectively—key skills for managing and supporting students’ varying needs in a busy school environment.
- Empathy and Active Listening: Built rapport with customers through attentive listening and empathetic conversations, a skill essential for understanding and addressing individual student needs.
- Patience and Adaptability: Worked with clients from diverse backgrounds, adapting communication styles and handling challenging situations calmly. These experiences enhance my ability to support students from various backgrounds and adapt to unique classroom needs.
- Data Management: Managed client records and scheduled follow-ups, mirroring the need to keep accurate records of student progress and learning outcomes as required by teaching staff.
Administration Assistant/Receptionist
JJs Waste and Recycling
11.2019 - 11.2021
- Organisational Expertise: Maintained office supplies, managed scheduling, and supported management with administrative tasks. This experience refined my multitasking skills, vital for handling multiple student needs and supporting the classroom environment effectively.
- Attention to Detail: Ensured accuracy in data entry and record-keeping, a transferable skill essential for tracking student progress, documenting behaviours, and following up on classroom needs.
- Customer Service and Professionalism: Greeted visitors and answered queries, demonstrating professionalism and patience that are directly applicable to fostering a welcoming and supportive environment for students and parents.
Education
Bachelor of Education (Secondary) - English/History
James Cook University
QLDBachelor of Education (Primary And Secondary) - English/HASS
Australian Catholic University
Online12-2027
Skills
- Student-Centred Approach: Adaptable and responsive to student needs, creating a positive and inclusive learning atmosphere
- Team Collaboration: Skilled in working with various stakeholders which is transferrable to working alongside teachers, parents, and students to support cohesive educational plans and ensure individual student needs are met
- Effective Communication: Able to articulate complex ideas in a clear, professional manner suitable for students, colleagues, and parents
- Strong Organisational Skills: Efficient in managing multiple tasks, maintaining accurate records, and assisting with classroom and event logistics
- Technological Proficiency: Familiar with Microsoft Office Suite, data entry systems, and confident in my ability to learn digital tools used in educational environments
- Commitment to Child Safety and Welfare: Knowledgeable in confidentiality, safeguarding policies, and school values that prioritise student wellbeing
Timeline
Strata Manager
TCM Strata
05.2024 - 11.2024
Customer Service and Retention Specialist
Bupa Australia and Pacific
02.2023 - 05.2024
Administration Assistant/Receptionist
JJs Waste and Recycling
11.2019 - 11.2021
Bachelor of Education (Secondary) - English/History
James Cook University
Bachelor of Education (Primary And Secondary) - English/HASS
Australian Catholic University
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