Caitlin Burton

March 2020 -April 2022 - TELESALES started with the company as a telesales rep which consisted of predominantly customer service over the telephone.

• Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
• Answered calls, took messages, and transferred calls to correct individuals.
• Opened new accounts and documented personal, demographic, and payment information in system.
• Strengthened brand reputation by delivering exceptional service during each interaction with clients.
• Answered inbound telephone calls from interested customers to persuasively discuss offerings.

March 2022-March 2023 - PURCHASING

• Purchased new products and oversaw inventory stocking and availability.
• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Managed supplier relationships to ensure timely delivery of products and services.
• Sourced vendors, built relationships, and negotiated prices.

March 2023 - current - SALES REPRESENTATIVE

• Expand customer base through cold calling, networking, and relationship building.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Built relationships with customers and community to promote long term business growth.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• I have been a babysitter to local families in the Banyule/Nillumbik and Ballarat and surrounds
• Caring for young children in their homes
• Communicated positively with children and guardians.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

• Assisting with invoicing, bookwork, collection and delivery of stock to job sites
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• My role at Berth was as a food and beverage attendant where I was responsible for handling reservations, greeting customers, taking orders, bringing dishes, and cleaning tables
• I also was able to handle customer complaints and any special requirements

• My role in this position required me to serve customers, prepare food orders and cleaning of food and prep areas

• Delivering leaflets in my local area