Caitlin Hoy
Gordonvale,QLD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, ability to resolve stressful situations and problem-solving skills. I excel in emergency response, evidenced by rigorous first aid and CPR proficiency/experience, and am praised for my effective communication and problem-solving abilities. My proactive approach has significantly enhanced operational productivity within the workplace and I believe this apprenticeship will challenge and expand on my current skillset.
Overview
13
13
years of professional experience
Work History
Assistant Educator
G8 Education
10.2023 - Current
- Promoted a positive learning environment by establishing routine and activities based of observation/needs of the children.
- Maintained and increased workplace health and safety as a WHS Champion. Conducted tool box talks, inspections, risk assessments, updated standard operating procedures, Material Data Safety Sheets and rectified any safety breaches/logged jobs with management.
- Improved student participation through the implementation of engaging group activities and collaborative projects.
- Ensured curriculum alignment with state standards by regularly reviewing lesson plans and collaborating with fellow educators.
Parental Duties
06.2021 - 10.2023
During this break in work I spent the time raising my son as a single parent household.
Lifeguard
Marlin Coast Swimming
01.2021 - 06.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Educated patrons on safety protocols and enforced safety rules.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Assest Protection Officer /Unarmed Security Officer
CPAG
09.2020 - 02.2021
- Collaborated with local law enforcement agencies during investigations and emergencies, fostering positive working relationships.
- Conducted regular safety drills for staff and visitors, promoting preparedness and awareness of emergency procedures.
- Trained new Protection Officers on company policies, standard operating procedures, and best practices for effective security operations.
- Conducted detailed incident reports following any security-related occurrences, providing recommendations for future prevention strategies.
- Demonstrated exceptional attention-to-detail within daily tasks, contributing to a reduction in security vulnerabilities.
- Ensured compliance with relevant laws, regulations, and company guidelines while executing all protection duties effectively.
- Safeguarded sensitive information by maintaining strict confidentiality standards while managing access to secure locations within facilities.
- Implemented strong interpersonal skills to manage conflicts professionally when resolving disputes between individuals onsite.
- Enforced access control policies by verifying identification, granting or denying entry, and maintaining accurate records of visitors.
Security Officer/Crowd Controller
TSW Security Solutions
03.2019 - 09.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Duty Manager /Certified Head Lifeguard
Belgravia Leisure
02.2017 - 02.2019
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed and implemented new procedures and policies to improve operational productivity.
- Collaborated with other department managers to develop strategies for improving overall operations and guest experiences.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Lifeguard
Sugarworld Waterpark
09.2011 - 02.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Educated patrons on safety protocols and enforced safety rules.
Education
High School Diploma -
Gordonvale State High School
Gordonvale, QLDSkills
- Workplace Safety
- Physical Fitness
- Threat Assessment
- Strong communicator
- Effective problem-solver
- Leadership Qualities
- First Aid
- CPR and AED Training
- General Maintenance
- Emergency Response
- Equipment management
Timeline
Assistant Educator
G8 Education
10.2023 - Current
Parental Duties
06.2021 - 10.2023
Lifeguard
Marlin Coast Swimming
01.2021 - 06.2021
Assest Protection Officer /Unarmed Security Officer
CPAG
09.2020 - 02.2021
Security Officer/Crowd Controller
TSW Security Solutions
03.2019 - 09.2020
Duty Manager /Certified Head Lifeguard
Belgravia Leisure
02.2017 - 02.2019
Lifeguard
Sugarworld Waterpark
09.2011 - 02.2017
High School Diploma -
Gordonvale State High School
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