Caitlin Marie Capper
Armadale,WA
Summary
Achieved high levels of customer satisfaction by building rapport and providing excellent service. Enhanced communication abilities through practical experience and education, leading to increased confidence in public interactions. Developed strong relationships with management and team members, contributing to a positive work environment.
Overview
12
12
years of professional experience
Work History
Warehouse Storeperson
Royston Australia
Perth, WA
07.2025 - Current
- Operated forklifts and pallet jacks to efficiently transport inventory across warehouse.
- Conducted regular stock checks to ensure accurate inventory levels and minimize discrepancies.
- Coordinated inbound and outbound shipments, ensuring timely processing and delivery.
- Handled packages with care while transporting from truck to loading dock.
Fresh Produce Team Member
Premier Fresh
Canningvale
04.2025 - Current
- Streamlined inventory management through meticulous sorting and organizing of fresh produce items.
- Ensured product freshness, conducting regular quality checks and promptly removing any subpar items.
- Sorted and packaged produce items to prepare for shipments.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Administrative Assistant
BYD
Cannington, WA
03.2025 - 04.2025
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Order Picker
BLA
Bibra Lake, WA
02.2025 - 03.2025
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Pick Packer
Myers Distribution Centre
Welshpool
12.2024 - 01.2025
- Maintained compliance with all relevant regulations regarding packaging materials, hazardous goods handling, and waste disposal practices within the facility.
- Supported inventory control efforts by accurately labeling packages, updating bin locations, and tracking item movements within the warehouse.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Retail Associate
Motorcycles of Mandurah
Mandurah
08.2024 - 10.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained clean sales floor and straightened and faced merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Pick Packer
Wilson and Bradley
Landsdale
03.2024 - 07.2024
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
Bike Parts & Accessories
Mack1 Motorcycles
05.2022 - 06.2023
- Managed answering phones, as well as customer enquiries via email & front desk. Approximately 30-50+ calls per day.
- Locate and assist with motorcycle parts using given schematics
- Clean, organize and refill stock
- Enter invoices
- Ensure customer always leaves satisfied
Warehouse Parts/ Concierge
Auto Classic BMW Burswood
01.2022 - 03.2022
- Organize Warehouse orders to go out next day
- Main Role Concierge: Arranging customer vehicles on site, as well as delivering and picking up customer cars to homes. Approx 50 cars per day minimum.
- This specific role held high responsibility and care with vehicles.
- Greeted guests upon arrival by providing warm welcome.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Picker/ Packer
Altronics Warehouse
05.2021 - 12.2021
- Serve customers for pick up orders
- Picking and organizing customer orders
- Wrapping and shifting pallets to location
- Checking and packing orders to completion.
- Optimized package security during transit by selecting appropriate packing materials based on item fragility, dimensions, and weight guidelines.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Pre-assembled containers to be easily selected by packing associates.
- Transported merchandise pallets to move in warehouse.
Nursery Hand/Maintenance
Benara Nurseries
09.2020 - 05.2021
- Organizing plants throughout the property
- Tractor license, responsible for transportation of plants
- Clean up and agriculture maintenance (Weeding, sweeping aisles, organizing layout)
- Boosted plant health with proper pruning and trimming methods.
- Collaborated with other staff members to plan and execute seasonal planting schedules for maximum productivity.
- Able to work alone, with the aim to finish a list of duties for each day.
- Conducted activities throughout all weather in the year.
Full-time Receptionist
Ward Packaging
02.2019 - 03.2020
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Delivered all required mail and banking each week
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Emailing
- Operated multi-line telephone system to answer and direct high volume of calls.
- Kept reception area and display room clean and neat to give visitors positive first impression.
- Completed high volume invoicing within the day, which was dispatched through the warehouse
Casual Party Host
Wild Kidz Play Centre
04.2014 - 01.2016
- Customer service, engaging with families and children and hosting parties
- Organizing games and room set up.
- Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Resolved conflict to maintain fun, positive and safe event environments.
Education
Some College (No Degree) -
Victory Life International Training Centre
Osbourne ParkSome College (No Degree) -
North Metropolitan TAFE
Joondalup, WASome College (No Degree) -
North Metropolitan TAFE
Joondalup, WASkills
- Organizational abilities
- Keen eye for detail
- Strong Communication Skills
- Customer Service
- Problem-solving abilities
Timeline
Warehouse Storeperson
Royston Australia
07.2025 - Current
Fresh Produce Team Member
Premier Fresh
04.2025 - Current
Administrative Assistant
BYD
03.2025 - 04.2025
Order Picker
BLA
02.2025 - 03.2025
Pick Packer
Myers Distribution Centre
12.2024 - 01.2025
Retail Associate
Motorcycles of Mandurah
08.2024 - 10.2024
Pick Packer
Wilson and Bradley
03.2024 - 07.2024
Bike Parts & Accessories
Mack1 Motorcycles
05.2022 - 06.2023
Warehouse Parts/ Concierge
Auto Classic BMW Burswood
01.2022 - 03.2022
Picker/ Packer
Altronics Warehouse
05.2021 - 12.2021
Nursery Hand/Maintenance
Benara Nurseries
09.2020 - 05.2021
Full-time Receptionist
Ward Packaging
02.2019 - 03.2020
Casual Party Host
Wild Kidz Play Centre
04.2014 - 01.2016
Some College (No Degree) -
Victory Life International Training Centre
Some College (No Degree) -
North Metropolitan TAFE
Some College (No Degree) -
North Metropolitan TAFE