Caitlyn Dalziel
Penrith ,NSW
Summary
Professional with over two years of experience in dental office management and over one year in Disability Support. Expertise in managing dental operations, including patient relations, appointment scheduling, and insurance verification, while ensuring compliance with healthcare regulations. Proven ability to provide personalized care to individuals with disabilities, promoting dignity and independence. Recognized for strong communication skills and effective collaboration with healthcare teams to enhance patient outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Exceed Care / Work for myself
Sydney , NSW
10.2024 - Current
- Provided specialized care for individuals with varying levels of autism, mental health challenges, and complex needs.
- Supported clients with conditions such as stroke, multiple sclerosis, and other neurological disorders.
- Assisted in non-verbal communication, promoting effective interaction through alternative methods (e.g., sign language, communication aids).
- Administered medication accurately, ensuring compliance with prescribed treatments.
- Delivered personal care, including hygiene, dressing, feeding, and mobility assistance.
- Developed and implemented individualized care plans, tailoring approaches to meet specific physical, emotional, and social needs.
- Built strong relationships with clients and families, offering emotional support and guidance.
- Monitored health progress and behavior, identifying early signs of health deterioration and responding promptly.
- Collaborated with healthcare teams, including doctors, therapists, and other support staff, to optimize patient care.
- Trained and mentored new staff in best practices for providing compassionate, person-centered care
Dental Receptionist and Practice Manager
The Caddens Dental Bar
Caddens , NSW
09.2022 - 10.2024
- Scheduled patient appointments using dental practice management software.
- Managed patient records and maintained confidentiality of sensitive information.
- Processed payments and handled billing inquiries efficiently.
- Supported dentists during examinations and procedures.
- Implemented administrative policies, improving compliance with healthcare regulations.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Coordinated staff recruitment, training, and scheduling activities.
Education
High School Diploma -
Emmuas Catholic College
Keeps Creek12-2024
Skills
- CPR and first aid certification
- Client care
- Emotional support
- Medication administration
- Budget oversight
- Payroll administration
- Critical thinking
- Communication techniques
- Appointment scheduling
- Independent living support
- Emotional support & companionship
- Client needs assessment
- Healthcare documentation
Certification
- CPR & First Aid
- Medication Administrator
- Currently studying a diploma in community services
Timeline
Disability Support Worker
Exceed Care / Work for myself
10.2024 - Current
Dental Receptionist and Practice Manager
The Caddens Dental Bar
09.2022 - 10.2024
High School Diploma -
Emmuas Catholic College