Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn Schwabe

Viewbank,Victoria

Summary

I believe I am a friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. I am a hardworking, flexible and customer-oriented team member with a strong background in customer relations and administrative support. Due to working for over 3 years, I am able to use my organisational and polished customer service skills to solve problems through critical thinking, committed to leaving great lasting impressions.

Overview

3
3
years of professional experience

Work History

Hospitality Worker

Kai Mook Thai
08.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Developed strong relationships with corporate clients leading to an increase in bookings for conferences and events at the property.

Fast Food Worker

McDonald's Restaurant
11.2020 - Current
  • Increased business through exceptional customer service and rapidly addressing any concerns or complaints.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.

Education

High School Diploma -

Viewbank College
Rosanna, VIC
10.2023

Skills

  • Problem-Solving
  • Critical Thinking
  • Customer Service Background
  • Time Management
  • Teamwork and Collaboration
  • Leadership

Timeline

Hospitality Worker

Kai Mook Thai
08.2022 - Current

Fast Food Worker

McDonald's Restaurant
11.2020 - Current

High School Diploma -

Viewbank College

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Caitlyn Schwabe