Elli Peake
Warrnambool,VIC
Summary
Proven hospitality professional with a strong background at Warrnambool Central McDonald's, excelling in food safety and customer service. Demonstrated ability to enhance guest satisfaction through effective teamwork and problem-solving. Skilled in staff training and POS systems, contributing to a significant reduction in wait times and a positive dining experience. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Warrnambool Central Mcdonalds
10.2020 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Education
High School Diploma -
Warrnambool College
Warrnambool, VIC11.2023
Warrnambool College
Warrnambool, VIC09.
Skills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking
- Problem-solving skills
- Excellent Communication
- Cash Handling
- Staff Training
- POS Systems
- Coaching and Mentoring
- Problem-solving abilities
- Goal Setting
Timeline
Hospitality Worker
Warrnambool Central Mcdonalds
10.2020 - Current
High School Diploma -
Warrnambool College
Warrnambool College
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