Kristy Stewart
Main Arm
Summary
At Main Arm General Store, I excelled in hospitality, enhancing guest satisfaction through expert food safety and exceptional customer service. My proactive approach in staff training and problem-solving significantly boosted team efficiency. Known for my ability to multitask and build strong relationships, I consistently delivered high-quality service, fostering a positive and welcoming environment.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Main Arm General Store
01.2020 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Improved guest satisfaction by providing prompt and courteous service.
- Boosted team morale and efficiency with regular feedback and constructive performance reviews.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
Beauty Therapy / Nail Tech - Beauty Therapy / Nail Tech
Australian Institute of Advanced Studies
Mount Gravatt, QLD10.2003
Skills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- Guest Relations
- Housekeeping
- Health Code Compliance
- Prep work
- Safe alcohol service
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking
- Hospitality services
- Problem-solving skills
- Excellent Communication
- Cash Handling
- Multitasking Abilities
- Organizational Skills
- Attention to Detail
- Conflict Resolution
- Decision-Making
- Relationship Building
- Team building
- Staff Training
- Staff Supervision
- Coaching and Mentoring
- Staff Scheduling
- Problem-solving abilities
- Customer Satisfaction
- Team Collaboration
- Flexibility
Barista skills
Fast paced barista skills
Short order cook
Management skills
Additional Information
I’m a quick learner, working well with others and always trying to advance my career
Timeline
Hospitality Worker
Main Arm General Store
01.2020 - Current
Beauty Therapy / Nail Tech - Beauty Therapy / Nail Tech
Australian Institute of Advanced Studies
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