Caitrin Kelly
Brisbane,QLD
Summary
As a Payment Disputes Officer with 1+ years experience in the Australian Banking Industry, I offer expertise in problem-solving and implementing effective solutions. I am proficient in delivering a high-level of customer service and foster a great a desire to take on new challenges by continuing to learn and diversifying my skillset. I prioritise professionalism, communication and consistent development as part of my role in Banking Operations. I have been involved in developing training procedures as part of the onboarding process of my current role and have previous experience in Healthcare, Hospitality and Administrative roles.
Overview
12
12
years of professional experience
Work History
Payment Disputes Officer
Great Southern Bank
Brisbane City, QLD
06.2023 - Current
- Executed tasks with consistency and diligence by establishing an organised process and efficient work flow
- Engaged with colleagues in order to understand how to achieve the best outcome within a set time frame and trained new staff during the onboarding process
- Managed BPAY, EFT and NPP disputes
- Assisted with escalations and administrative duties, including triaging the inbox and responding to email enquires regarding new and ongoing cases
- Maintained case records in order to streamline processing of dispute cases and to meet the reporting timeframe, in line with the epayments code and service level agreements
Pathology Collector
Sullivan Nicolaides Pathology
Brisbane City, QLD
01.2023 - 05.2023
- Implemented triaging procedures in order to prioritise patients based on specific test requirements and medical needs
- Explained collection protocols and answered a variety of inquiries
- Routinely inspected the quality of equipment
- Labelled specimens for accurate identification and record-keeping
- Recorded client and specimen data electronically, following strict identification protocols
- Assisted in medical emergencies by incorporating first aid skills & relevant training
Front of House Bar Staff & Waitress
Gilhooley’s Irish Bar & Restaurant
Brisbane City, QLD
11.2021 - 03.2022
- Adapted quickly to a fast-paced environment with a high volume of customers
- Incorporated strong verbal communication skills for successful completion of tasks
- Formulated a risk management plan through the prioritisation of various duties
- Implemented health & safety measures by reporting of incidents to colleagues in order to establish a safe environment for both staff & patrons
- Complied with sanitation requirements and ensured regular cleaning and restocking of equipment
- Monitored for changes in behaviour with an appropriate awareness for the effects of intoxication and potential drug use
- Conducted regular inventory of stock and communicated with kitchen staff to stay updated on item availability and customer wait times
Volunteer Riding Assistant & Stable Hand
Colligan Equestrian Centre
Co. Waterford, Ireland
01.2013 - 12.2015
- Handled and managed dangerous objects, animals and potential hazards
- Performed general maintenance tasks such as mucking out stalls, assisting with grooming before and after rides, and providing food and water for the horses
- Assisted with lessons by conveying the importance of safety and educating students on safety procedures involved in riding
- Maintained the safety and functionality of equipment through regular cleaning and by conducting routine inspections of saddles, bridles, halters and blankets, ensuring they were clean and in good repair
- Fostered a safe and supportive environment with a deep understanding for any potential concerns and resolved any fears through encouragement and reassurance
Education
Certificate III Pathology Collection
Mater Education
01-2022
Australia Wide First Aid
01-2022
Skills
- Data Entry & Analysis
- Disputes & Complaints Resolution
- Time Management
- Written & Verbal Communication
- Ability to Work in a Fast-Paced Environment
- Identification of Risks & Hazards
- Compliance with Health & Safety Procedures
- Commitment to High Quality Customer Service
Accomplishments
- Queensland University of Technology. Bachelor of Biomedical Science. Executive Dean’s Commendation. Semester 2, 2021.
- Queensland University of Technology. Bachelor of Biomedical Science. Executive Dean’s Commendation. Semester 1, 2021.
- Australian Tertiary Admission Rank (ATAR) 94.90. 19/12/2020
- St Catherine’s Catholic College. Top of the Year. Year 12 General Math. 2020
- St Catherine’s Catholic College. Top of the Year. Year 12 Biology. 2020
- Year 12 Academic Bootcamp at Griffith University (Biology). 2020
- Participation in Lion’s Youth of the Year (Public Speaking & Impromptu Speeches). 2020
- HERO Program. Mater Hospital Mackay. JCU. 2019
- Certificate of Achievement. Birthing Kit Foundation Australia, ZONTA Club of The Whitsundays, Inc. 11/10/19
- Certificate of Appreciation for support towards clients of Whitsunday Counselling & Support Inc. November 2018
- Australian Air Force Cadets (AAFC)
- Rookie Lifeguard Training (Bronze Medallion)
Timeline
Payment Disputes Officer
Great Southern Bank
06.2023 - Current
Pathology Collector
Sullivan Nicolaides Pathology
01.2023 - 05.2023
Front of House Bar Staff & Waitress
Gilhooley’s Irish Bar & Restaurant
11.2021 - 03.2022
Volunteer Riding Assistant & Stable Hand
Colligan Equestrian Centre
01.2013 - 12.2015
Certificate III Pathology Collection
Mater Education
Australia Wide First Aid
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