Cale Ritchie

SERVICE OFFICER ROLE

· Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.

· Maintained accurate records and full compliance with government regulations and agency guidelines.

· Responded to customer calls swiftly to resolve issues and answer questions.

· Processed new and existing claims and payments to best assist customers.

· Assessed clients experiencing financial and social difficulty. Assisted in directing them to the correct services and if needed payments.

SPECIALTY TASK FORCE

· Selected to actioned complex and difficult disability support pension claims

· Assisted in reducing the backlog of complex claims for negatively impacted customers

· Liaised with other speciality staff and management nationwide on workload management strategies and support

TECHNICAL ASSISTANCE ROLE

· Fielded staff and customer queries and service requests to address problematic issues.

· Maintained knowledge support base regarding, services, software and technical support requirements.

· Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

· Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

LABOURER

· Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

· Carried out day-day-day duties accurately and efficiently.

· Adhere to safety and cleanliness standards and maintained equipment.

· Cut, sliced and trimmed cuts of beef when needed

· Maintained and stocked storage area

MACHINES MANAGER

· Machines manager for the mince goods production line

· Managed a team of 2-3 staff members

• Was responsible for assisting the mechanics, conducting repairs and for maintaining the workshop and associated equipment in a safe, clean and tidy condition
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
• Completed full vehicle inspections to check for leaks, damage or other issues of concern
• Removed worn or faulty components for replacement or repair
• Assisted with offsite repairs and maintenance of plant machinery

• Helped customers locate products and checked store system for merchandise at other sites
• Organized store merchandise racks and displays to promote and maintain visually appealing environments
• Opened and closed store independently
• Balanced and organized cash register by handling cash, counting change
• End of day balance checking to make cash register matched the days sales