Callista Santoso
Burwood,Victoria
Summary
Friendly attendant with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.
Overview
3
3
years of professional experience
Work History
Cafe Attendant
Hamlet Mount Waverley
11.2022 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Delivered food to guest tables with timeliness and efficiency.
- Processed customer orders and accurately entered into POS system.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service
- Answered calls and organised bookings
Customer Service Cashier
Kmart
11.2021 - 04.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Greeted customers with smile and provided friendly, knowledgeable service.
Sales Assistant
Baker's Delight
01.2021 - 01.2022
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Maintained safe food handling standards at all times.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Offered every customer exceptional service and learned regular customers' preferences.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Developed and maintained specific knowledge of bakery items to communicate with and assist customers in selection of product.
Education
No Degree -
Mount Waverley Secondary College
Mount Waverley, VIC10.2023
Skills
- Beverage Preparation
- Food Service
- Order Processing
- Excellent Work Ethic
- Customer-Focused
- Effective Communication
- Accuracy and Efficiency
- Customer Assistance
Languages
English
Elementary
Indonesian
Elementary
Timeline
Cafe Attendant
Hamlet Mount Waverley
11.2022 - Current
Customer Service Cashier
Kmart
11.2021 - 04.2022
Sales Assistant
Baker's Delight
01.2021 - 01.2022
No Degree -
Mount Waverley Secondary College
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