Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Callum Miles

Melbourne,VIC

Summary

Dynamic retail assistant with proven expertise at PoolWerx Mill Park, excelling in customer service and troubleshooting pool systems. Skilled in persuasive communication and relationship building, I have successfully increased sales through tailored maintenance recommendations, fostering long-term customer loyalty. Proficient in CRM software, I thrive in fast-paced environments, ensuring exceptional service delivery.

Overview

4
4
years of professional experience

Work History

Retail Assistant

PoolWerx Mill Park
Mill Park, Victoria
01.2024 - Current
  • Conducted outbound calls and followed up with existing customers to troubleshoot pool system issues and provide tailored maintenance recommendations, increasing sales and customer retention.
  • Consistently demonstrated excellent telephone etiquette, building strong relationships with customers and offering them relevant product solutions based on their specific needs.
  • Assisted customers with diagnosing pool system issues, recommending appropriate maintenance solutions, and facilitating the sale of parts and services, contributing directly to sales growth.
  • Worked both in-store and on-site, which has strengthened my problem-solving and technical knowledge in troubleshooting filtration systems and understanding water chemistry.
  • Developed a keen eye for identifying inefficiencies in pool systems, enabling me to provide targeted solutions to customers, fostering long-term relationships and repeat business.
  • Utilized my communication skills to simplify complex technical information, ensuring customers felt confident in maintaining and improving their pool systems.

Retail Assistant

Village Cinemas
Plenty Valley
05.2021 - 11.2023
  • During my time at Village Cinemas, I thrived as a versatile retail assistant, seamlessly managing multiple roles within the establishment.
  • My responsibilities encompassed serving customers at the kiosk situated in both the Candy Bar and Vjunior sections.
  • Additionally, I undertook the crucial task of maintaining cleanliness by efficiently cleaning cinemas, restrooms, and the surrounding areas, ensuring an inviting environment for patrons.
  • - Engaged with customers to promote products, assisting with product selection, and recommending services based on individual needs, ultimately driving sales.
  • My experience at Village Cinemas equipped me with a diverse skill set in customer service, refining my ability to engage and assist customers effectively.
  • Simultaneously, I honed my time management skills through careful planning, enabling me to consistently contribute towards the company’s objectives.

Retail Assistant

My Pool Shop Melbourne
Melbourne
12.2022 - 01.2023
  • During my time at My Pool Shop Melbourne, as a retail assistant, I’ve gained comprehensive understanding of pool operations.
  • In my time I have also undergone training, that has equipped me with expertise in safety protocols related to Chlorine, Acid and other hazardous equipment.
  • I’ve also mastered the use of water test software, enabling me to adeptly guide customers in troubleshooting pool issues and offering valuable advice.
  • - Provided expert advice to customers on pool maintenance, promoting products to enhance their pool systems and increase sales.
  • Developed strong rapport with customers to encourage return business.
  • While I continue to enhance my customer-serving skills, this role has provided me with valuable knowledge essential for maintaining my family’s pool.
  • Regularly conducting water tests and utilizing tools like the Dolphin M400 for effective pool cleaning have become routine tasks.
  • Furthermore, I possess a thorough grasp of sand and cartridge filters, as well as patience in cell cleaning, ensuring comprehensive care for pool systems.

Education

Bachelor - Cybersecurity, Business Analytics/Analysis

Swinburne University of Technology
Hawthorn, VIC
10-2027

VCE - Economics, Business management, English, Further Math’s, History Revolutions

Parade College Bundoora
01.2023

Yarrambat Primary School
01.2017

Skills

  • Customer service skills
  • Short- and long-term planning
  • Teamwork
  • Leadership
  • Communication skills
  • Troubleshooting
  • Maintaining pool systems
  • Problem-solving
  • Persuasive communication
  • Closing sales
  • CRM software
  • Outbound communication
  • Relationship building
  • Strong telecommunication skills

References

  • Ian Tomlin, My Pool Shop Melbourne, 0468677520
  • Umberto Presutti, 0425783234
  • PoolWerx Mill Park, (03) 9070 4949

Timeline

Retail Assistant

PoolWerx Mill Park
01.2024 - Current

Retail Assistant

My Pool Shop Melbourne
12.2022 - 01.2023

Retail Assistant

Village Cinemas
05.2021 - 11.2023

Bachelor - Cybersecurity, Business Analytics/Analysis

Swinburne University of Technology

VCE - Economics, Business management, English, Further Math’s, History Revolutions

Parade College Bundoora

Yarrambat Primary School

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Callum Miles